Goodays

Customer Success Manager

• Gain a deep understanding of customers’ organizations and business challenges
• Deliver strategy and business support to Tier 1 and Tier 2 clients and key stakeholders
• Deliver value and showcase Goodays’ impact on client businesses
• Maximize adoption and drive revenue growth across accounts
• Discover and influence client internal metrics to drive adoption and measure results
• Establish and manage key milestones including Business Reviews, Success Plans, and adapted governance
• Advise on strategies and tactics to create healthy Customer Obsession programs
• Educate, guide, and support clients in transforming toward customer obsession
• Help clients realize the value of Goodays
• Provide best-practice guidance and ROI analysis
• Manage the client lifecycle across a portfolio of named Strategic accounts
• Use tools and troubleshooting techniques to provide exceptional client support
• Help stakeholders understand the value received from Goodays
• Manage client health by documenting health scores, maturity, and adoption levels
• Work with multiple teams to mitigate risk and increase client satisfaction
• Report to the Team Lead

Explore Senior Customer Success Manager – Strategic Accounts at Goodays. Review requirements and application details.