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GoodLeap

Bilingual Collections Specialist

GoodLeap

. Increase collection of outstanding payments within the personal finance department as an individual contributor .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credit and collections, with a strong focus on achieving collection goals and maintaining accurate records. Proficient in communication and negotiation, with the ability to resolve overdue payments effectively.

Highest-signal resume keywords
Credit And Collections ExperienceNegotiation And Persuasion SkillsVerbal And Written Communication SkillsBilingual English/SpanishProficiency In Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Credit And CollectionsDebt ResolutionPayment CollectionRecord KeepingTelemarketingSales TechniquesGoal Orientation
Soft Skills
Self-MotivatedTeam PlayerProfessional Demeanor
Tools & Technologies
Microsoft Office
Industry Keywords
Personal FinanceCollections PoliciesOutstanding PaymentsDelinquency Management

About the role

Key responsibilities & impact
  • Increase collection of outstanding payments within the personal finance department as an individual contributor
  • Identify accounts with overdue payments and find solutions to bring loans to current status
  • Maintain daily, weekly, and monthly collection and metric goals
  • Make outbound and inbound calls with clients to resolve debts owed
  • Follow GoodLeap’s collections policies and procedures
  • Resolve overdue bills and collect payments
  • Keep records of amounts owed and delinquency length

Requirements

What you’ll need
  • 1-2 years of direct experience in credit and collections
  • Knowledge of sales, negotiation and persuasion tools
  • Excellent verbal and written communication skills
  • Prior telemarketing experience with financial products preferred
  • Proficiency with Microsoft Office applications
  • Self-motivated and extremely goal-oriented
  • Team player
  • Professional demeanor
  • Bilingual English/Spanish required

Benefits

Comp & perks
  • Bonus
  • Reasonable accommodations for known disabilities as required by law