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Administrative Associate – TERM
GoodLife Fitness. Review and approve refund requests (bank and cheque) daily .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong skills in refund processing, cash management, and member account reconciliation while maintaining confidentiality and adhering to company policies. Proficient in Microsoft Office tools to facilitate effective communication and documentation.
Highest-signal resume keywords
Refund ProcessingCash ManagementMicrosoft OfficeCustomer ServiceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refund ProcessingCash ManagementData EntryFinancial ReconciliationReceipt Management
Soft Skills
PlanningAdaptabilityRelationship BuildingSelf-MotivationTeam Collaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookExerp
Industry Keywords
AccountingCustomer ServiceOffice AdministrationConfidentialityCompany Policies
About the role
Key responsibilities & impact- Review and approve refund requests (bank and cheque) daily
- Review and process returned/void refund cheques monthly
- Pass information to Member Experience to verify member information and process requests
- Validate and process changes of salesperson requests daily
- Handle cash management request tickets from clubs, Member Experience, or Accounting
- Coordinate with Accounting to confirm payments and ensure balances are resolved
- Research and process manual receipt requests
- Submit and send requests for members unable to do so themselves
- Clean up erroneous or incomplete entries in Exerp
- Research and verify cleanup activities and manually apply adjustments to ensure accurate member accounts based on legal contracts, company policies, and financial reconciliation
- Facilitate Receipt and Privacy Officer requests with members
Requirements
What you’ll need- Secondary School Diploma or equivalent with Accounting/Computer Administrative/Office experience
- Experience working both independently and in a team-oriented collaborative environment
- Excellent planning and problem-solving skills
- Ability to multi-task, build relationships, persevere, and adapt
- Knowledge of Microsoft Office (Excel, Word and Outlook)
- Customer service focused, flexible and willing to learn and grow
- Ability to prioritize work assignments and requests
- Self-motivated and directed
- Works well in a team environment
- Understanding of organization’s goals and objectives
- Ability to consistently keep information confidential
- Ability to fully understand and embrace company culture
Benefits
Comp & perks- Ongoing training & development to ensure a long & successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Performance Fitness membership
- Fun & energetic atmosphere to come to every day!