GoodLife Fitness

Administrative Assistant

• Review and approve refund requests (bank and cheque) daily
• Review and process returned/void refund cheques monthly
• Pass information to Member Experience to verify member information and process requests
• Validate and process changes of salesperson requests daily
• Handle cash management request tickets from clubs, Member Experience, or Accounting
• Coordinate with Accounting to confirm payments and ensure balances are resolved
• Research and process manual receipt requests
• Submit and send requests for members unable to do so themselves
• Clean up erroneous or incomplete entries in Exerp
• Research and verify cleanup activities and manually apply adjustments to ensure accurate member accounts based on legal contracts, company policies, and financial reconciliation
• Facilitate Receipt and Privacy Officer requests with members

Administrative Associate – TERM