Goodshuffle

Customer Support

• Lead Customer Success Managers responsible for account adoption, renewal, and expansion.
• Own the team's revenue goal.
• Own expansion revenue across the CSM book, including pipeline opportunities, weekly pipeline meetings, and quarterly forecasting.
• Manage renewals by maintaining an at-risk list, assigning save plans and owners, and holding churn to the quarterly goal.
• Design and test expansion, renewal, and referral campaigns using email, in-app messages, texts, calls, and meetings.
• Build and maintain productivity tools with Claude or similar AI models.
• Run team rituals, coach CSMs using call feedback, and set quarterly goals with the Director of Customer Experience.
• Provide proactive campaign stakeholder updates and report campaign learnings.
• Analyze account risk, growth sources, and performance measurements.

Explore Senior Manager, Customer Experience at Goodshuffle. Review requirements and application details.

Open roles

Senior Manager, Customer Experience