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Goodstack

Customer Success Associate

Goodstack

. Own the end-to-end customer journey for AgentPro, Goodstack’s AI-powered grant writing platform .

Posted 9/30/2026full-timeRemote • United States, United Kingdom, CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the customer journey for AI-powered platforms, with a focus on onboarding, feature adoption, and client feedback integration. Proficient in stakeholder management and operational issue resolution within B2B SaaS environments.

Highest-signal resume keywords
Customer Success ExperienceAccount ManagementStakeholder ManagementClient Escalation HandlingAI Workflow Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Clear Written CommunicationClear Verbal CommunicationHighly OrganisedDetail-Oriented
Tools & Technologies
AI-Powered PlatformsGrant Writing SoftwareSelf-Serve AI Capabilities
Industry Keywords
B2B SaaSNonprofitsTech-Enabled ServicesCustomer FeedbackNPS Data

About the role

Key responsibilities & impact
  • Own the end-to-end customer journey for AgentPro, Goodstack’s AI-powered grant writing platform
  • Onboard new accounts and lead product enablement sessions
  • Drive feature adoption and regular use of AgentPro’s self-serve AI capabilities
  • Coordinate with internal grant delivery specialists to meet deadlines, quality benchmarks, and service agreements
  • Monitor usage metrics, mitigate churn risks, manage renewal pipelines, and identify expansion or upsell opportunities
  • Handle client inquiries, friction points, and complaints
  • Resolve operational issues and triage technical bugs to internal teams
  • Collect customer feedback and NPS data
  • Translate client insights into product and grant-delivery recommendations

Requirements

What you’ll need
  • Any experience in Customer Success, Account Management, or Client Services, preferably within nonprofits, B2B SaaS, AI/automation tools, or tech-enabled services
  • Strong stakeholder management ability with clear written and verbal communication
  • Proven experience handling client escalations, triaging issues under pressure, and driving fast resolutions
  • Highly organised and detail-oriented
  • Comfortable learning AI workflows and guiding clients on software self-sufficiency

Benefits

Comp & perks
  • Salary reviews and share options
  • Goodstack’s Workplace Giving
  • Private Health Insurance
  • Tuesday lunch provided by Goodstack
  • $300 Brighten your day annual budget
  • $1,200 Learning & development annual budget
  • Goodstack library
  • Paid days off to volunteer for non-profit causes
  • Paid days to attend conferences
  • Paid day off on your birthday
  • 25 days annual leave, plus paid public holidays
  • Paid sick leave
  • Paid wellness leave
  • Flexible working hours
  • WFH budget upon joining
  • Ecologi Carbon Offsetting