Goodstack

Customer Success Manager

• Own the end-to-end customer journey for AgentPro, Goodstack’s AI-powered grant writing platform
• Onboard new accounts and lead product enablement sessions
• Drive feature adoption and regular use of AgentPro’s self-serve AI capabilities
• Coordinate with internal grant delivery specialists to meet deadlines, quality benchmarks, and service agreements
• Monitor usage metrics, mitigate churn risks, manage renewal pipelines, and identify expansion or upsell opportunities
• Handle client inquiries, friction points, and complaints
• Resolve operational issues and triage technical bugs to internal teams
• Collect customer feedback and NPS data
• Translate client insights into product and grant-delivery recommendations

Customer Success Associate