Customer Success Manager

Goodtime

. Partner directly with Small Business and Mid-Market customers to support their recruiting operations .

Posted 9/18/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management and Customer Onboarding, with a strong focus on building relationships and facilitating product adoption in the recruiting and HR technology sectors. Proficient in analyzing customer data to drive product enhancements and improve customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementQBR FacilitationRecruiting TechnologyCommunication SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingData AnalysisProduct AdoptionSuccess PlansCustomer Strategies

Soft Skills

Interpersonal SkillsPresentation SkillsProblem-SolvingSelf-MotivatedRelationship Building

Tools & Technologies

GoodTime Product SuiteATS

Industry Keywords

Talent AcquisitionCustomer ExperienceRenewalsExpansionsHR Technology

About the role

Key responsibilities & impact

Partner directly with Small Business and Mid-Market customers to support their recruiting operations
Make it easy for customers to love GoodTime and ensure customers feel heard and taken care of
Stand up success plans
Design and deliver EBRs/QBRs
Facilitate product adoption and enablement
Communicate customer needs to Product & Engineering teams
Collaborate to drive renewals and expansions
Build exceptional relationships and intimately understand customer processes and challenges to influence workflows
Build strong executive-level relationships to increase product adoption and customer sentiment and drive retention
Analyze customer product usage data to recommend features, settings, or modules
Build customer strategies and success playbooks and monitor results
Maintain expert technical and workflow understanding of the GoodTime product suite
Understand the talent acquisition industry to identify opportunities and connect customer challenges with solutions
Work cross-functionally to deliver an exceptional customer experience
Travel approximately 10%

Requirements

What you’ll need

4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
3+ years of experience conducting QBRs
Recruiting, ATS and/or HR Technology is highly preferred
Superior communication, presentation, and interpersonal skills
Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
Someone who finds solutions to problems without being given all the answers
Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
Bachelor’s degree or equivalent experience
No 3rd Party Agency/Recruiters will be considered

Benefits

Comp & perks

Remote first culture
Health, Dental, and Short-term Disability plans, with generous employer contribution
Flexible time off
8 week Parental Leave (including adoption placement)
$500 home office reimbursement
Up to $500 towards self-selected learning and development
Pre-IPO Stock Options