Goodtime

Customer Success Manager

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations
• Make it easy for customers to love GoodTime and ensure customers feel heard and taken care of
• Stand up success plans
• Design and deliver EBRs/QBRs
• Facilitate product adoption and enablement
• Communicate customer needs to Product & Engineering teams
• Collaborate to drive renewals and expansions
• Build exceptional relationships and intimately understand customer processes and challenges to influence workflows
• Build strong executive-level relationships to increase product adoption and customer sentiment and drive retention
• Analyze customer product usage data to recommend features, settings, or modules
• Build customer strategies and success playbooks and monitor results
• Maintain expert technical and workflow understanding of the GoodTime product suite
• Understand the talent acquisition industry to identify opportunities and connect customer challenges with solutions
• Work cross-functionally to deliver an exceptional customer experience
• Travel approximately 10%