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About the role
Key responsibilities & impact- Drive activation of MSPs and their end customers
- Agree activation plans with Partner Account Executives and MSPs
- Run customer meetings, onboarding sessions, and workshops remotely and on site
- Help users achieve meaningful results and address adoption blockers
- Develop in-depth product knowledge and present new features and releases
- Translate product capabilities into tailored demonstrations and practical examples
- Answer product questions and coordinate specialist input
- Execute MIP activation activities for assigned MSPs
- Coach partner teams to demonstrate Goodweek and guide customer adoption
- Identify stalled partners or customers and agree recovery actions
- Identify customer needs and growth opportunities through co-selling
- Participate in discovery, demonstrations, and trial follow-up
- Help partners address objections, prepare proposals, and convert use cases into paid or expanded deployments
- Track activation plans, customer follow-up, adoption metrics, and opportunities
- Share customer needs, product feedback, and effective use cases with Product and the MIP team
- Report to the VP of Revenue and collaborate with Partner Account Managers
Requirements
What you’ll need- Fluent English and German
- Proven background in partner or customer activation, product enablement, solutions consulting, sales engineering, or a related customer-facing software role
- Solid understanding of the Managed Service Provider (MSP) ecosystem and how MSPs operate
- Ability to master software capabilities in depth and translate complex features into clear, practical customer value
- Experience leading product demonstrations, onboarding sessions, and interactive workshops remotely and on-site
- Ability to coach partner sales and technical teams
- Commercial judgment to identify growth opportunities, handle objections, and support co-selling and deal progression
- Strong organizational skills and experience tracking adoption metrics and managing customer milestones
- Excellent communication and relationship-management skills
- Proactive, accountable mindset and ability to work cross-functionally in an early-stage company
Benefits
Comp & perks- Health insurance provided by the employer
- Flexible working hours
- Hybrid remote work
- Access to local meetups, events, and a strong professional community through the innovation hub