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About the role
Key responsibilities & impact- Drive activation of MSPs and their end customers by supporting understanding, adoption, and ongoing value from Goodweek
- Agree activation plans with Partner Account Managers and MSPs, including priority customers, use cases, and milestones
- Run customer meetings, onboarding sessions, and workshops remotely and on site
- Help users achieve their first meaningful result and address adoption blockers
- Present Goodweek features and releases to MSP teams and end customers
- Translate product capabilities into tailored demonstrations and practical examples
- Answer product questions and coordinate specialist input
- Execute MIP activation activities for assigned MSPs with clear owners, follow-up, and milestones
- Coach partner teams to demonstrate Goodweek and guide customers through adoption
- Identify stalled partners or customers and agree recovery actions
- Identify customer needs and growth opportunities during activation work
- Participate in discovery, demonstrations, and trial follow-up
- Help partners address objections, prepare proposals, and convert use cases into paid or expanded deployments
- Maintain activation plans, customer follow-up, opportunity records, adoption metrics, and customer milestones
- Share customer needs, product feedback, and effective use cases with Product and the MIP team
- Report to the VP of Revenue and collaborate with Partner Account Managers
Requirements
What you’ll need- Fluent English and French
- Proven background in partner or customer activation, product enablement, solutions consulting, sales engineering, or a related customer-facing software role
- Solid understanding of the Managed Service Provider (MSP) ecosystem and how MSPs operate
- Strong ability to master software capabilities in depth and translate complex features into clear, practical customer value
- Experience leading engaging product demonstrations, onboarding sessions, and interactive workshops, both remotely and on-site
- Ability to coach partner sales and technical teams, helping them build autonomy in demonstrating and activating the product
- Sound commercial judgment to identify growth opportunities, handle objections, and support co-selling and deal progression
- High organizational rigor with disciplined follow-up, tracking adoption metrics, and managing customer milestones
- Excellent communication and relationship-management skills with operational teams and senior stakeholders
- Hands-on, proactive, and accountable mindset
- Comfortable working across functions, adapting quickly, and taking ownership beyond a narrow sales remit
Benefits
Comp & perks- Health insurance provided by the employer
- Meal vouchers and transportation cost reimbursement (50%)
- Flexible working hours
- Hybrid remote work
- Daily use of English through close collaboration with teams in the US and Spain