Referral and Chat Specialist

Goodwill Industries of Sacramento Valley & Northern Nevada, Inc.

. Assist and refer Transitional Age Youth experiencing homelessness in Sacramento County with housing, shelter, and safety-net services through the Coordinated Access System and other care networks .

Posted 10/13/2026full-timeSacramento • California • United StatesJuniorMid-Level💰 $28 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client navigation and support for Transitional Age Youth experiencing homelessness, utilizing the Homeless Management Information System and effective communication strategies. Maintains compliance with relevant standards and regulations while collaborating with community partners to enhance service delivery.

Highest-signal resume keywords

Client Services ExperienceHomeless Management Information System (HMIS)Effective Communication SkillsTeam CollaborationKnowledge of Housing First Model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client NavigationData Capture and AssessmentMicrosoft Office SuiteGoogle SuiteMotivational InterviewingPerson Centered CareSafety-Net ServicesReferral CompletionCommunity Resource KnowledgeEmergency Response Availability

Soft Skills

Interpersonal SkillsNon-Judgmental AttitudeRespectful CommunicationProblem-SolvingAdaptability

Tools & Technologies

Homeless Management Information System (HMIS)Coordinated Access SystemTechnology PlatformsCommunity Engagement Tools

Certifications & Qualifications

Valid Driver's LicenseProof of Identification and Eligibility to Work

Industry Keywords

Transitional Age Youth (TAY)Homelessness ServicesSocial Determinants of HealthCommunity-Based Health ServicesSafety and Security Regulations

About the role

Key responsibilities & impact

Assist and refer Transitional Age Youth experiencing homelessness in Sacramento County with housing, shelter, and safety-net services through the Coordinated Access System and other care networks
Navigate clients through services using the Homeless Management Information System and other technology platforms
Engage TAY clients through online chat, telephone, in-person, and other communication channels
Work with outreach workers, homeless service workers, behavioral health staff, and other partners to complete referrals
Build positive and appropriate rapport with clients, community partners, and stakeholders
Provide ongoing system navigation support for TAY ages 18–24
Use HMIS and other care platforms to capture client data, submit assessments, and generate referrals
Participate in Coordinated Access System meetings and case conferencing
Maintain current knowledge of resources for homeless TAY in Sacramento County
Collaborate with the 211 and TAY project team on platform development feedback
Identify and escalate safety-net access barriers to support system improvements
Engage homeless TAY at designated community spaces, including drop-in centers and living spaces
Comply with county, state, and federal client confidentiality standards
Participate in professional development on Person Centered Care, Motivational Interviewing, Housing First Model, and Social Determinants of Health
Maintain working knowledge of the health and human services network
Remain responsive and available for shifts up to 12 hours during declared emergencies as directed by the Emergency Manager
Ensure compliance with GISVNN policies, CARF standards, and safety and security regulations
Perform other duties as assigned

Requirements

What you’ll need

2+ years direct client services experience in a community-based health, social service, information and referral service, or comparable setting
Ability to communicate effectively with diverse and multicultural individuals while being non-judgmental and respectful
Ability to work effectively and collaboratively in a team environment
Effective written and verbal communication skills
Proficiency in Microsoft Office Suite and Google Suite
Reliable transportation
Ability to travel within the County
Valid driver's license
Proof of identification and eligibility to work in the United States
May be required to pass a drug screening and comply with the organization’s drug and alcohol policy
May be required to pass a background screening and comply with associated policies
Must not have a record or disclosure of criminal conviction indicating an ongoing tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior
Must not present a direct threat to the safety and health of self, others, or property
Ability to perform essential job functions with or without reasonable accommodation
Ability to drive, stand, walk, sit, use hands and fingers, reach, climb or balance, stoop, kneel, crouch or crawl, and talk or hear
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 50 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
403(b) retirement plan
Paid holidays
Vacation leave
Sick leave
Reasonable accommodations for individuals with disabilities