Goodwill Industries of Sacramento Valley & Northern Nevada, Inc.

Referral Specialist

• Assist and refer Transitional Age Youth experiencing homelessness in Sacramento County with housing, shelter, and safety-net services through the Coordinated Access System and other care networks
• Navigate clients through services using the Homeless Management Information System and other technology platforms
• Engage TAY clients through online chat, telephone, in-person, and other communication channels
• Work with outreach workers, homeless service workers, behavioral health staff, and other partners to complete referrals
• Build positive and appropriate rapport with clients, community partners, and stakeholders
• Provide ongoing system navigation support for TAY ages 18–24
• Use HMIS and other care platforms to capture client data, submit assessments, and generate referrals
• Participate in Coordinated Access System meetings and case conferencing
• Maintain current knowledge of resources for homeless TAY in Sacramento County
• Collaborate with the 211 and TAY project team on platform development feedback
• Identify and escalate safety-net access barriers to support system improvements
• Engage homeless TAY at designated community spaces, including drop-in centers and living spaces
• Comply with county, state, and federal client confidentiality standards
• Participate in professional development on Person Centered Care, Motivational Interviewing, Housing First Model, and Social Determinants of Health
• Maintain working knowledge of the health and human services network
• Remain responsive and available for shifts up to 12 hours during declared emergencies as directed by the Emergency Manager
• Ensure compliance with GISVNN policies, CARF standards, and safety and security regulations
• Perform other duties as assigned

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