Case Manager

Goodwill of South Central Wisconsin

. Plans and manages individualized vocational, personal and social skills services for assigned employment participants .

Posted 11/6/2026full-timeMadison • Wisconsin • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in planning and managing individualized vocational and personal skills services for individuals with developmental disabilities, while ensuring compliance with relevant employment laws and providing effective support and advocacy.

Highest-signal resume keywords

Individualized Service PlanningSupervisory ExperienceKnowledge of Developmental DisabilitiesCrisis InterventionMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individualized Service PlanningCrisis InterventionBehavior ManagementVocational CounselingCase DocumentationTransportation CoordinationDisability-Related EducationPerformance EvaluationsHuman Service Database UpdatesPersonal Care Support

Soft Skills

Effective CommunicationProblem SolvingCoachingAdvocacyTeam Leadership

Tools & Technologies

Microsoft OfficeHuman Service Databases

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Supported EmploymentDevelopmental DisabilitiesADA ComplianceAffirmative ActionWage & Hour Laws

About the role

Key responsibilities & impact

Plans and manages individualized vocational, personal and social skills services for assigned employment participants
Leads Support Employment staff in providing quality services and support
Oversees daily workflow of the work group
Provides performance evaluations and coaching related to employee discipline
Develops and monitors individualized service plans and identifies needed modifications
Informs funding sources of changing service plans and ensures authorizations are accurate and current
Identifies service improvements, problems, root causes and solutions
Assists persons served in identifying, accessing and coordinating services
Communicates with team members and others involved in individual plans
Completes case documentation, annual service planning and Human Service database updates
Provides personal and vocational counseling, including crisis intervention
Protects the human rights of persons served
Assists with training and development of coaches
Provides self-advocacy training and advocacy within the program and community
Provides disability-related education to employers, coworkers and community contacts
Assists with skill development, behavior issues, job modifications, wage issues and personal care
Coordinates transportation and mobility training
Informs the Program Manager of issues involving persons served
Ensures supported employment practices comply with ADA, Affirmative Action, Wage & Hour and related employment laws

Requirements

What you’ll need

Associate degree in related field required
Bachelor’s degree preferred
2 years of experience working with people with developmental disabilities preferred
Supervisory experience preferred
Knowledge of developmental disabilities and implications for service planning
Ability to deal effectively with challenging behaviors
Proficient in Microsoft Office
Willingness to learn and use databases
Valid driver’s license, good driving record and proof of insurance
Daily travel and transport of persons served required
Ability to maintain a stationary position to operate a computer and office equipment
Extensive walking and standing
Ability to lift, push or pull up to 20 lbs.
Full range of motion to use proper lifting techniques and provide varying levels of personal care support
Ability to clearly communicate