Goodwill of South Central Wisconsin

Program Coordinator

• Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program
• Supervise Site Coordinators, Quality Reviewers, and volunteers across VITA sites
• Ensure compliance with IRS VITA requirements, Quality Site Requirements, Volunteer Standards of Conduct, privacy requirements, and certification standards
• Coordinate quality assurance and address program concerns
• Maintain the relationship with the local IRS office and Stakeholder Partnerships, Education and Communication (SPEC)
• Monitor IRS guidance and communicate program updates and procedural changes
• Coordinate IRS, grant, financial, and other external audits and reviews
• Identify and secure tax site locations and establish schedules and operating hours
• Support Site Coordinators in planning and conducting VITA clinics and travel to clinic sites as needed
• Oversee taxpayer scheduling, respond to telephone and email inquiries, and resolve escalated questions or concerns
• Support recruitment, training, certification, retention, and ongoing guidance for staff and volunteers
• Monitor staffing schedules and volunteer coverage
• Manage VITA equipment, supplies, inventory, security, and purchase requests
• Oversee secure handling and timely filing of taxpayer documentation and maintain program records
• Maintain software, records, and reports and submit IRS, grant, program, and satisfaction survey reports
• Coordinate Financial Education and Asset Building (FEAB) services
• Coordinate volunteer recognition activities

VITA Program Coordinator

Supply Chain

• Oversee efficient, safe, and sustainable warehouse, aftermarket, and transportation operations
• Recruit, interview, hire, train, coach, evaluate, and manage team members
• Oversee daily departmental operations to ensure efficiency and productivity
• Develop and communicate short- and long-term operational strategies
• Implement procedures supporting budget targets and strategic initiatives
• Negotiate with vendors, suppliers, and partners to improve profitability, efficiency, and sustainability
• Monitor aftermarket trends to maximize salvage revenue and identify new opportunities
• Oversee warehouse management systems and implement process improvements
• Analyze operational and financial reports covering inventory, salvage, transportation, and warehouse metrics
• Coordinate logistics for internal operations and external partnerships
• Ensure customer service for retail locations, donors, recycling partners, and stakeholders
• Train and monitor staff on power equipment and agency vehicle use, safety, maintenance, and documentation
• Ensure compliance with DOT regulations, safety standards, and organizational policies
• Report accidents and hazards promptly
• Monitor warehouse inventory, external warehouse space needs, container distribution using FIFO, and dock/warehouse organization
• Assist with sustainability strategy and action plans, including energy efficiency, waste reduction, water conservation, and sustainable procurement
• Build and maintain relationships with employees, suppliers, customers, and community partners

Warehouse and Logistics Manager

Manager

• Operate Goodwill of South Central Wisconsin’s affordable housing portfolio of approximately 74 scatter-site HUD-supported units
• Maintain HUD compliance, regulatory compliance, occupancy, resident certifications, leases, rent calculations, move-ins, recertifications, and move-outs
• Maintain resident and property records and manage HUD systems and reporting requirements, including EIV
• Coordinate HUD, WHEDA, NSPIRE, management, and other regulatory inspections and correct deficiencies
• Administer reasonable accommodation and modification requests
• Serve as primary management contact for residents and address leases, rent, property conditions, notices, lease violations, delinquent rent, and tenancy matters
• Coordinate with case managers and service providers when appropriate and authorized
• Coordinate maintenance requests, preventive maintenance, unit turns, inspections, corrective work, emergency response, and after-hours maintenance
• Supervise or coordinate maintenance staff, contractors, vendors, and specialized repairs
• Recruit, orient, train, supervise, and evaluate on-site Property Supervisors
• Develop and monitor annual operating budgets and review revenues, expenses, rent collections, vacancies, maintenance costs, and variances
• Approve and code invoices and expenditures and coordinate financial reporting, reconciliations, reserves, audits, and collections
• Support replacement reserves, capital improvements, grants, and other property funding
• Identify risks, maintain confidentiality, develop consistent procedures, track performance indicators, and recommend operational improvements
• Participate in organizational planning, budgeting, compliance, and quality-improvement activities

Residential Property Manager

General

• Oversee the effective day-to-day operation of assigned VITA clinic sites
• Ensure compliance with IRS Quality Site Requirements, Volunteer Standards of Conduct, and other VITA requirements
• Supervise and support volunteers by communicating expectations, providing guidance, addressing concerns, and promoting teamwork
• Verify volunteer agreements and certifications and ensure duties remain within certification levels and VITA scope
• Develop and maintain volunteer schedules and coordinate staffing, equipment, supplies, forms, and other resources
• Oversee tax preparation and quality review processes before returns are filed
• Support taxpayer services, answer questions and concerns, and assist with tax inquiries and appointment scheduling
• Review completed tax returns with taxpayers and obtain required signatures and authorizations, including Form 8879 and applicable state documents
• Protect taxpayer information and documentation in accordance with privacy, security, and recordkeeping requirements
• Share and monitor adherence to Volunteer Tax Alerts, Quality Site Requirement Alerts, and other IRS updates
• Work with the VITA Program Coordinator to prepare sites, coordinate appointments and communications, prepare materials, and submit data and grant information
• Identify and resolve routine operational issues, escalate matters when appropriate, and improve site quality and efficiency

VITA Site Coordinator

Coach

• Provide on-site job coaching for supported participants
• Guide and motivate individuals to successfully perform their jobs
• Train participants on vocational tasks
• Maintain communication with employer management and co-workers regarding vocational support plans
• Follow each employer’s workplace rules and maintain a professional demeanor
• Identify, modify, or eliminate barriers to employment
• Promote integration and natural support in workplaces
• Communicate with support teams and others according to individual support plans and Case Manager direction
• Maintain timely, complete service documentation, including service-hour reports, incident reports, and case notes
• Provide personal care assistance as needed
• Assist the Case Manager with identifying and coordinating transportation
• Provide disability-related education to employers, co-workers, and community contacts
• Improve job knowledge and understanding of services and business relationships
• Manage time, multitask, and adapt to new situations
• Travel daily and transport persons served

VITA Program Coordinator

Warehouse and Logistics Manager

Residential Property Manager

VITA Site Coordinator

Job Coach