VITA Program Coordinator

Goodwill of South Central Wisconsin

. Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program .

Posted 11/3/2026contractMadison • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing VITA program operations, ensuring compliance with IRS regulations, and managing volunteer coordination and training. Proficient in tax preparation procedures and maintaining secure taxpayer documentation while fostering strong communication and organizational skills.

Highest-signal resume keywords

IRS VITA Program RequirementsTax Preparation ProceduresVolunteer Certification StandardsSupervision And Training Of StaffCompliance And Audit Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Federal Individual Income Tax ConceptsTax Preparation SoftwareDocument Management System (DMS)Microsoft Office ApplicationsQuality Assurance CoordinationProgram Operations ManagementFinancial Education CoordinationScheduling SystemsReport PreparationConfidential Information Management

Soft Skills

Strong Organizational SkillsTime-Management SkillsVerbal Communication SkillsWritten Communication SkillsDecision-Making Skills

Certifications & Qualifications

IRS VITA CertificationsVolunteer Standards Of ConductIntake/Interview/Quality ReviewBasic Tax LawAdvanced Tax Law

Industry Keywords

IRS RegulationsTaxpayer Privacy RequirementsVolunteer Standards Of ConductStakeholder PartnershipsQuality Site Requirements

About the role

Key responsibilities & impact

Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program
Supervise Site Coordinators, Quality Reviewers, and volunteers across VITA sites
Ensure adherence to IRS VITA requirements, Quality Site Requirements, Volunteer Standards of Conduct, privacy requirements, certifications, and applicable policies
Coordinate quality assurance and address program concerns
Maintain relationships with the local IRS office and Stakeholder Partnerships, Education and Communication (SPEC)
Monitor IRS guidance and communicate program changes and procedural updates
Coordinate IRS, grant, financial, and other external audits and reviews
Identify and secure tax site locations and establish schedules and operating hours
Support Site Coordinators in planning and conducting VITA clinics and travel to clinic sites as needed
Coordinate taxpayer services, client scheduling, inquiries, escalations, and issue resolution
Support recruitment, training, certification, retention, and ongoing development of staff and volunteers
Monitor staffing schedules and volunteer coverage
Manage VITA equipment, supplies, inventory, security, and purchase requests
Maintain secure taxpayer documentation, records, software, and reports
Prepare ad hoc and required IRS, grant, program, and satisfaction survey reports
Coordinate Financial Education and Asset Building (FEAB) services
Coordinate volunteer recognition activities and the end-of-year recognition event

Requirements

What you’ll need

Working knowledge of VITA program requirements, IRS regulations and guidance, taxpayer privacy and confidentiality requirements, and volunteer certification standards, or ability to acquire this knowledge within a reasonable period
Knowledge of or demonstrated ability to learn federal individual income tax concepts, tax preparation procedures, and applicable VITA tax law requirements
Strong organizational and time-management skills
Ability to coordinate multiple sites, schedules, staff, volunteers, deadlines, and program requirements simultaneously
Ability to supervise, coach, support, and motivate staff and volunteers
Strong verbal and written communication skills
Ability to assess situations, resolve routine issues, identify escalation needs, and make sound decisions
High level of integrity and accountability; ability to safeguard sensitive taxpayer, financial, employee, and organizational information
Ability to learn and use tax preparation software, scheduling systems, Document Management System (DMS), Microsoft Office applications, and other technology
Ability to adapt to changing IRS requirements, program needs, technology, and operating conditions
Associate degree or bachelor's degree in accounting, finance, business administration, or a related field preferred, or equivalent combination of education and relevant work experience
Previous experience preparing individual income tax returns strongly preferred
Experience coordinating program operations, including schedules, processes, documentation, and multiple priorities
Previous experience supervising, training, coaching, or coordinating staff and/or volunteers
Experience with compliance requirements, audits, reporting, or regulated programs
Experience with confidential financial or personally identifiable information preferred
Must attain and maintain IRS VITA certifications appropriate to the position, including Volunteer Standards of Conduct, Intake/Interview/Quality Review, Basic Tax Law, Advanced Tax Law, and Site Coordinator
Ability to travel up to 50%
Ability to maintain a stationary position to operate a computer and office equipment
Ability to clearly communicate, identify, analyze, and assess details
Ability to move freely throughout facilities and lift, push, or pull up to 20 lbs.

Benefits

Comp & perks

Limited-term employment during the tax season (300 hours)
Volunteer opportunity/hours during the tax season
Reasonable accommodation for individuals with disabilities
Equal employment opportunity protections