VITA Program Coordinator

Goodwill of South Central Wisconsin

. Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program .

Posted 9/29/2026contractMadison • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing VITA program operations, ensuring compliance with IRS regulations, and managing staff and volunteer coordination. Proficient in tax preparation procedures and maintaining program integrity through effective communication and organizational skills.

Highest-signal resume keywords

IRS VITA Program RequirementsTax Preparation ProceduresStaff Supervision and TrainingCompliance and Auditing ExperienceBilingual Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tax Preparation SoftwareDocument Management System (DMS)Microsoft Office ApplicationsIndividual Income Tax ConceptsIRS Compliance StandardsQuality Assurance CoordinationFinancial Education CoordinationVolunteer Certification StandardsProgram Operations CoordinationScheduling Systems

Soft Skills

Strong Organizational SkillsTime-Management SkillsVerbal and Written Communication SkillsProblem-Solving AbilitiesHigh Integrity and Accountability

Certifications & Qualifications

IRS VITA CertificationsVolunteer Standards of ConductIntake/Interview/Quality ReviewBasic Tax LawAdvanced Tax LawSite Coordinator Certification

Industry Keywords

Taxpayer Privacy RequirementsVolunteer Standards of ConductStakeholder PartnershipsFinancial AuditsProgram Documentation

About the role

Key responsibilities & impact

Oversee operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program
Supervise Site Coordinators, Quality Reviewers, and volunteers across VITA sites
Ensure compliance with IRS VITA requirements, Quality Site Requirements, Volunteer Standards of Conduct, privacy requirements, and certification standards
Coordinate quality assurance and address program concerns
Maintain the relationship with the local IRS office and Stakeholder Partnerships, Education and Communication (SPEC)
Monitor IRS guidance and communicate program updates and procedural changes
Coordinate IRS, grant, financial, and other external audits and reviews
Identify and secure tax site locations and establish schedules and operating hours
Support Site Coordinators in planning and conducting VITA clinics and travel to clinic sites as needed
Oversee taxpayer scheduling, respond to telephone and email inquiries, and resolve escalated questions or concerns
Support recruitment, training, certification, retention, and ongoing guidance for staff and volunteers
Monitor staffing schedules and volunteer coverage
Manage VITA equipment, supplies, inventory, security, and purchase requests
Oversee secure handling and timely filing of taxpayer documentation and maintain program records
Maintain software, records, and reports and submit IRS, grant, program, and satisfaction survey reports
Coordinate Financial Education and Asset Building (FEAB) services
Coordinate volunteer recognition activities

Requirements

What you’ll need

Working knowledge of VITA program requirements, IRS regulations and guidance, taxpayer privacy and confidentiality requirements, and volunteer certification standards, or ability to acquire this knowledge within a reasonable period
Knowledge of or demonstrated ability to learn federal individual income tax concepts, tax preparation procedures, and applicable VITA tax law requirements
Strong organizational and time-management skills
Ability to coordinate multiple sites, schedules, staff, volunteers, deadlines, and program requirements simultaneously
Ability to supervise, coach, support, and motivate staff and volunteers
Strong verbal and written communication skills
Ability to assess situations, resolve routine issues, identify matters requiring escalation, and make sound decisions
High integrity and accountability; ability to safeguard sensitive taxpayer, financial, employee, and organizational information
Ability to learn and use tax preparation software, scheduling systems, Document Management System (DMS), Microsoft Office applications, and other supporting technology
Ability to adapt to changing IRS requirements, program needs, technology, and operating conditions
Bilingual proficiency is a plus but not required
Ability to travel up to 50%
Associate degree or bachelor's degree in accounting, finance, business administration, or a related field preferred; or equivalent combination of education and relevant work experience
Previous experience preparing individual income tax returns strongly preferred
Experience coordinating program operations, including schedules, processes, documentation, and multiple priorities
Previous experience supervising, training, coaching, or coordinating staff and/or volunteers
Experience with compliance requirements, audits, reporting, or regulated programs
Experience with confidential financial or personally identifiable information preferred
Must attain and maintain IRS VITA certifications appropriate to the position: Volunteer Standards of Conduct, Intake/Interview/Quality Review, Basic Tax Law, Advanced Tax Law, and Site Coordinator
Ability to maintain a stationary position while operating a computer and office equipment
Ability to clearly communicate, identify, analyze, and assess details
Ability to move freely throughout facilities and lift, push, or pull up to 20 lbs.

Benefits

Comp & perks

300 hours of limited-term employment during the tax season
Volunteer recognition activities, including the end-of-year volunteer recognition event
Positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens communities
Equal employment opportunities and nondiscrimination protections