VITA Site Coordinator

Goodwill of South Central Wisconsin

. Oversee the effective day-to-day operation of assigned VITA clinic sites .

Posted 9/29/2026contractMadison • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VITA program requirements, IRS procedures, and tax preparation, while effectively supervising and supporting volunteers to ensure compliance and operational efficiency. Maintains high integrity in safeguarding sensitive taxpayer information and excels in organizational and communication skills.

Highest-signal resume keywords

VITA Program RequirementsIRS ProceduresTax Preparation SoftwareVolunteer SupervisionBilingual Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Federal Individual Income Tax ConceptsVITA Tax Preparation RequirementsData Management SystemsMicrosoft Office ApplicationsTaxpayer Privacy and Confidentiality

Soft Skills

Strong Organizational SkillsTime-Management SkillsVerbal Communication SkillsWritten Communication SkillsProblem-Solving Skills

Tools & Technologies

Scheduling SystemsVITA Technology

Certifications & Qualifications

IRS VITA CertificationsVolunteer Standards of ConductIntake/Interview/Quality ReviewBasic Tax LawAdvanced Tax Law

Industry Keywords

Quality Site RequirementsVolunteer Standards of ConductTaxpayer ServicesOperational IssuesSeasonal Environment

About the role

Key responsibilities & impact

Oversee the effective day-to-day operation of assigned VITA clinic sites
Ensure compliance with IRS Quality Site Requirements, Volunteer Standards of Conduct, and other VITA requirements
Supervise and support volunteers by communicating expectations, providing guidance, addressing concerns, and promoting teamwork
Verify volunteer agreements and certifications and ensure duties remain within certification levels and VITA scope
Develop and maintain volunteer schedules and coordinate staffing, equipment, supplies, forms, and other resources
Oversee tax preparation and quality review processes before returns are filed
Support taxpayer services, answer questions and concerns, and assist with tax inquiries and appointment scheduling
Review completed tax returns with taxpayers and obtain required signatures and authorizations, including Form 8879 and applicable state documents
Protect taxpayer information and documentation in accordance with privacy, security, and recordkeeping requirements
Share and monitor adherence to Volunteer Tax Alerts, Quality Site Requirement Alerts, and other IRS updates
Work with the VITA Program Coordinator to prepare sites, coordinate appointments and communications, prepare materials, and submit data and grant information
Identify and resolve routine operational issues, escalate matters when appropriate, and improve site quality and efficiency

Requirements

What you’ll need

Knowledge of or ability to learn VITA program requirements, IRS procedures, Quality Site Requirements, Volunteer Standards of Conduct, and taxpayer privacy and confidentiality requirements
Knowledge of or demonstrated ability to learn federal individual income tax concepts and VITA tax preparation requirements
Ability to supervise, support, coach, and motivate volunteers
Strong organizational and time-management skills
Strong verbal and written communication skills
Ability to identify and resolve routine operational issues and escalate matters when needed
Ability to learn and use tax preparation software, scheduling systems, data management systems, Microsoft Office applications, and other VITA technology
High integrity and accountability; ability to safeguard sensitive taxpayer and financial information and maintain accurate records
Ability to work in a fast-paced, seasonal environment and adapt to changing requirements and site needs
Bilingual proficiency is a plus but not required
Ability to travel up to 50%
Associate degree in accounting, finance, business administration, human services, or a related field preferred; or equivalent combination of education and relevant work experience
Previous experience preparing individual income tax returns strongly preferred
Must attain and maintain required IRS VITA certifications appropriate to the position: Volunteer Standards of Conduct, Intake/Interview/Quality Review, Basic Tax Law, Advanced Tax Law, and Site Coordinator
Ability to maintain a stationary position to operate a computer and office equipment
Ability to clearly communicate, identify, analyze, and assess details
Ability to move freely throughout facilities and lift, push, or pull up to 20 lbs.

Benefits

Comp & perks

Limited-term employment allotment of 250 hours during the tax season
Additional volunteer hours may be available/required as needed during the tax season
Reasonable accommodation may be made for individuals with disabilities
Equal employment opportunities and a non-discrimination workplace policy
Positive workplace where employees are valued, empowered to grow, and connected to a community-strengthening mission