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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in aviation operations, including flight tracking and management, while maintaining clear communication and attention to detail in a fast-paced environment. Capable of managing disruptions and coordinating logistics effectively to ensure smooth flight operations.
Highest-signal resume keywords
Aviation Management DegreeFlight Tracking Systems ExperienceAttention To DetailClear CommunicationFamiliarity With Business Aviation Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Flight TrackingOperations ManagementTrip Record MaintenanceIROP Log ManagementDisruption Management
Soft Skills
Clear CommunicationReliabilityAbility To Work Under PressureTeam Collaboration
Tools & Technologies
Aviation Operations Software
Industry Keywords
AviationFBOAirlineFlight OperationsCustomer Service
About the role
Key responsibilities & impact- Track active and upcoming flights in real time
- Monitor aircraft position, crew readiness, and ETA throughout the day
- Confirm crew and aircraft are in position before each departure and communicate status clearly
- Post crew and aircraft in-position, taxi, takeoff, landing, and operational changes promptly
- Manage day-of disruptions such as AOG events, ATC delays, and weather issues using established playbooks
- Escalate situations beyond standard playbooks to the Guest Services Specialist or Lead
- Verify catering, ground transportation, and other day-of arrangements
- Manage client and broker communication channels tied to assigned flights
- Action same-day requests from clients and brokers
- Maintain trip records, tracking notes, IROP logs, and status fields in the operations system
- Support Guest Services Specialists with overflow tasks during high-volume periods
Requirements
What you’ll need- Background in aviation — Aviation Management degree (in progress or recently completed), or direct experience at an FBO, airline, or in a flight operations environment
- Strong attention to detail and the ability to track multiple active flights simultaneously without losing accuracy
- Comfort working in a fast-paced, real-time environment where priorities can shift quickly
- Clear and concise communication, especially in a team Slack environment
- High degree of reliability — the team depends on your tracking and updates being accurate and on time
- Availability to work a flexible schedule across 7 days per week between 6:00am and midnight Eastern, including occasional early mornings and late nights based on flight activity
- Authorization to work in the United States without current or future sponsorship
- Familiarity with business aviation operations — how trips are booked, managed, and flown
- Experience with flight tracking systems or aviation operations software
- Experience in a fast-paced, time-sensitive operations or customer service role
Benefits
Comp & perks- 2 weeks of PTO each year
- 5 days of sick time each year
- Health, vision, and dental insurance
- Company-covered life, short-term disability, and long-term disability insurance policies
- 401k with up to a 3.5% company match