Goodwin & Company

General

• Track active and upcoming flights in real time
• Monitor aircraft position, crew readiness, and ETA throughout the day
• Confirm crew and aircraft are in position before each departure and communicate status clearly
• Post crew and aircraft in-position, taxi, takeoff, landing, and operational changes promptly
• Manage day-of disruptions such as AOG events, ATC delays, and weather issues using established playbooks
• Escalate situations beyond standard playbooks to the Guest Services Specialist or Lead
• Verify catering, ground transportation, and other day-of arrangements
• Manage client and broker communication channels tied to assigned flights
• Action same-day requests from clients and brokers
• Maintain trip records, tracking notes, IROP logs, and status fields in the operations system
• Support Guest Services Specialists with overflow tasks during high-volume periods

Explore Flight Coordinator at Goodwin & Company. Review requirements and application details.

Flight Coordinator

Guest Services

• Own the trip management pipeline from post-booking intake until the trip is complete
• Manage passenger manifests and collect required documentation
• Arrange services such as catering and ground transportation
• Monitor and manage inbound broker and client requests via email, phone, and Slack
• Classify, prioritize, and action requests in the Guest Services inbound request queue
• Conduct pre-trip operator outreach and confirmations
• Identify and address potential flight-impacting issues, escalating as needed
• Relay and confirm passenger information, changes, catering, ground transportation details, and special requests with operators
• Obtain and verify operator information to produce Preliminary and Final Itineraries
• Serve as the first escalation point for Flight Coordinators
• Resolve or escalate non-standard situations, disruptions, and out-of-scope requests
• Support Flight Coordinator duties during high-volume periods, including day-of flight tracking
• Maintain accurate trip fields, notes, and statuses in the operations system
• Manage multiple trips simultaneously while maintaining situational awareness and teamwork

Explore Guest Services Specialist at Goodwin & Company. Review requirements and application details.

Open roles

Flight Coordinator

Guest Services Specialist