Director of Paralegal Services

Goodwin

. Lead the continued evolution of how paralegal services are designed, delivered, and managed across Goodwin .

Posted 9/15/2026full-timeBoston • United StatesLead💰 $250,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing paralegal service delivery models, managing the full talent lifecycle, and leveraging legal technology, including AI and automation, to enhance operational efficiency and service quality.

Highest-signal resume keywords

Leadership Experience In Large Law FirmLegal Service Delivery ModelsTalent Lifecycle ManagementLegal Technology FamiliarityAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paralegal Service DesignOperating Model ImplementationPerformance ManagementQuality Standards EstablishmentMetrics Monitoring

Soft Skills

Relationship BuildingClear CommunicationChange LeadershipStakeholder NavigationJudgment

Tools & Technologies

Generative AIWorkflow Automation

Industry Keywords

Legal Industry TrendsNon-Attorney TimekeepersProfessional Services EnvironmentAmLaw 100 ExperienceLegal Workflows

About the role

Key responsibilities & impact

Lead the continued evolution of how paralegal services are designed, delivered, and managed across Goodwin
Design differentiated paralegal service delivery models for litigation, transactional, and individual practices
Partner with practice leaders, attorneys, associates, and Global Operations Team leaders to translate needs into scalable solutions
Establish roles, handoffs, service expectations, quality standards, and accountability across delivery models
Own the full talent lifecycle and drive career paths, advancement opportunities, skill development, coaching, and performance management
Define and execute the strategic roadmap for the paralegal function
Lead initiatives improving service delivery, efficiency, quality, and scalability
Lead adoption of enabling technologies, including generative AI and workflow automation
Establish and monitor metrics for demand, capacity, utilization, quality, responsiveness, and attorney satisfaction
Deploy resources according to practice and geographic needs
Provide executive oversight of day-to-day paralegal operations
Serve as senior escalation point for significant staffing, performance, and service issues
Oversee the case assistant team and evolve its services
Build relationships with partners, practice leaders, associates, paralegals, and Global Operations Team leaders
Communicate changes, address adoption barriers, and create feedback channels to improve services

Requirements

What you’ll need

Hold a bachelor's degree; advanced degree is a plus but not required
Significant progressive leadership experience in a large law firm setting, with preference for AmLaw 100 experience
Experience transforming a legal function, including designing and implementing new operating models
Experience managing the full talent lifecycle
Strong familiarity with legal industry trends, legal technology, and the evolving role of non-attorney timekeepers
Ability to build relationships and navigate complex stakeholder dynamics in a professional services environment
Strong operational and people leadership skills
Knowledge of legal workflows and legal service delivery models
Strong analytical skills and ability to use data and feedback to improve performance
Experience with technology, including AI and automation
Clear communication, sound judgment, and ability to lead change through sustained adoption

Benefits

Comp & perks

Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks