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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AI-enabled solutions and automation workflows, with a strong focus on data quality, operational reliability, and user satisfaction. Proficient in project management, stakeholder communication, and the development of training materials and documentation.
Highest-signal resume keywords
AI-Enabled Solutions ManagementData Quality AssuranceProject ManagementUser Feedback ManagementLegal Operations Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisWorkflow Tools AdministrationBusiness Applications SupportAutomation ToolsKnowledge Management SystemsExcelData Reporting ToolsPower PlatformGenerative AI ToolsProject Planning
Soft Skills
Strong Organizational SkillsAttention to DetailSound JudgmentEffective CommunicationProcess Improvement
Tools & Technologies
SharePointMicrosoft 365Ticketing SystemsIssue-Tracking SystemsKnowledge Repositories
Industry Keywords
Legal TechnologyKnowledge ManagementRegulatory MonitoringReal EstateAI and Automation
About the role
Key responsibilities & impact- Serve as the first-line operational owner and primary point of contact for AI-enabled solutions, automation workflows, and knowledge tools
- Monitor solution performance, reliability, and output quality; identify issues and coordinate remediation
- Investigate and triage issues, including data-quality and configuration problems
- Maintain solution configurations, prompts, knowledge sources, documentation, and related content
- Conduct quality reviews of AI-generated outputs and escalate legal, compliance, risk, or governance concerns
- Support deployment, configuration, testing, and release of AI solutions, enhancements, and automation workflows
- Manage user feedback, enhancement requests, and feature backlogs
- Analyze adoption, usage, performance, and user satisfaction metrics to drive continuous improvement
- Lead operational aspects of assigned projects, including planning, status tracking, stakeholder communications, documentation, and follow-up
- Develop and maintain user guides, training materials, operational runbooks, and adoption resources
- Maintain knowledge repositories, SharePoint resources, training portals, and related systems
- Monitor and improve data quality across knowledge, profiling, reporting, and related systems
- Conduct legal, market, competitive, and technology research
- Maintain REI knowledge repositories, SharePoint resources, and training portals
- Support REI Foundation and profiling data-quality initiatives
- Manage REI deal terms administration and profiling backlog
Requirements
What you’ll need- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience
- 2–5 years of experience in legal operations, knowledge management, legal technology, product or application support, project management, data analysis, or a related field
- Demonstrated experience supporting, maintaining, or administering business applications, workflow tools, or AI-enabled solutions in a professional environment
- Experience working with Claude, ChatGPT, or comparable generative AI tools, together with Excel, SharePoint, Microsoft 365, and data reporting tools
- Experience with Power Platform, automation tools, ticketing or issue-tracking systems, or knowledge-management systems is a plus
- Strong organizational and project-management skills
- Exceptional attention to detail and commitment to data quality and operational reliability
- Ability to exercise sound judgment, escalate appropriately, and identify process improvement opportunities
- Ability to quickly learn new subject matter and communicate across legal, business, and technology audiences
- Demonstrated interest in AI, automation, legal technology, or innovation programs
- Strong written and verbal communication skills
- Background or interest in regulatory monitoring, law and/or real estate, or another relevant industry is a plus
Benefits
Comp & perks- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks