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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing collections operations and providing exceptional customer service while maintaining compliance with financial policies. Proficient in analyzing credit and collection matters, generating reports, and collaborating effectively with various stakeholders.
Highest-signal resume keywords
Collections Operations ManagementCustomer Service ExcellenceFinancial/Billing Software ProficiencyCredit Review AnalysisMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ManagementCredit AnalysisFinancial ReportingBilling ProceduresPayment MonitoringProcess ImprovementData AnalysisInvoice ManagementClient CommunicationAttention to Detail
Soft Skills
Organizational SkillsInterpersonal SkillsCommunication SkillsWriting SkillsPrioritization Skills
Tools & Technologies
Aderant Expert Billing SystemMS OfficeExcel
Industry Keywords
Client CollectionsBilling OperationsFinance/AccountingCustomer SupportCompliance
About the role
Key responsibilities & impact- Develop strong working relationships with assigned Partners to provide best in class customer service support for client collection needs.
- Assist in managing day-to-day collections operations for assigned partners.
- Identify process problems or issues and implement solutions that deliver bottom-line results.
- Interface with management, clients and staff.
- Interact with and support billing attorneys and partners to review unpaid bills.
- Contact clients regarding past-due accounts and invoices as requested by billing attorneys.
- Monitor payment arrangements for compliance with payment terms.
- Partner with billing representatives on collections follow-up.
- Generate and distribute monthly Client Reminder Statements.
- Research and monitor unapplied payments and process client refunds when applicable.
- Respond to client inquiries regarding past-due balances.
- Provide backup for client audit letter responses.
- Conduct credit review analyses on clients as needed.
- Prepare reports and analyses on credit and collection matters and provide regular updates to management.
- Assume additional responsibilities as necessary.
Requirements
What you’ll need- Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs.
- Strong writing skills necessary.
- Ability to provide high level of customer service in a fast paced environment.
- Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
- Ability to understand, adhere to, enforce and apply department policies and procedures
- Proficiency in MS Office. Strong knowledge of Excel preferred.
- A minimum of 3-5 years’ experience with financial/billing software packages and Finance/Accounting organizational operations.
- “Aderant Expert” Billing System experience preferred.
Benefits
Comp & perks- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
- Overtime eligibility