Goodwyn Mills Cawood (GMC)

IT Support

• Serve as a trusted technical resource and first point of contact for users seeking technical assistance via phone or email
• Configure and maintain user desktops, laptops, and iPhone devices
• Keep devices updated with new software and security patches
• Provide accurate information on IT products or services
• Record events, problems, and resolutions in Kaseya
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on issues and customer-provided details
• Walk customers through the problem-solving process
• Pass customer feedback and suggestions to the appropriate internal team
• Collaborate with a multidisciplinary team and share technical knowledge

Explore IT Helpdesk Technician at Goodwyn Mills Cawood (GMC). Review requirements and application details.

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IT Helpdesk Technician