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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and the ability to work independently in a fast-paced environment. Proficient in maintaining performance metrics and collaborating with teams to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCommunication SkillsContact Center ExperienceGoogle Business Profile Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceData InterpretationPerformance MetricsFirst Contact ResolutionMulti-Tasking
Soft Skills
Attention to DetailAdaptabilityTeam CollaborationLogical Reasoning
Tools & Technologies
Google Business Profile
Industry Keywords
Contact CenterCustomer ExperienceCustomer SupportFast-Paced Environment
About the role
Key responsibilities & impact- Perform call and chat support for customers according to defined processes and procedures
- Provide prompt and efficient customer service and appropriately escalate customer issues
- Work independently while using departmental resources, policies and procedures
- Contribute to a positive team environment and proactively aid team members with difficult contacts
- Maintain performance metrics including quality, productivity, first contact resolution, and attendance
- Seek solutions through logical reasoning, data interpretation and data trends
- Liaise with other departments and teams to resolve customer issues and questions
Requirements
What you’ll need- High school diploma or equivalent practical experience
- Excellent written and verbal communication skills with strong attention to detail
- Problem-solving and multi-tasking skills with the ability to adapt and adjust to business processes
- 2 years of strong work experience with Customer Service background
- Previous contact center experience a minimum of 1 year
- Knowledge or experience with Google Business Profile (GBP)
- Demonstrated experience in fast-paced customer service and/or support environments with a passion for customer experience and satisfaction
- College, advanced degree, or equivalent practical experience
Benefits
Comp & perks- Competitive wages
- Comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- Free meals and snacks for employees who work onsite
- Fun onsite experiences for employees who work onsite