Google

Administration

• Manage incoming user data requests from external parties, particularly U.S. law enforcement
• Process, analyze, and interpret the language of data requests
• Maintain strict adherence to privacy laws, user confidentiality, internal tools, and complex internal policies
• Follow detailed workflows and escalate issues when necessary
• Deliver accurate, high-quality results for repetitive and detailed tasks
• Interact professionally with internal stakeholders

Business Administration Specialist – LIS – RLH

Program Manager

• Lead and manage a team of Digital Marketing Senior Specialists
• Work closely with cross-functional teams to ensure seamless campaign execution
• Stay up-to-date on industry trends and best practices in digital marketing
• Manage individual and team performance against agreed service levels and deliverables
• Identify initiatives to meet or exceed objectives and key results
• Compile and report weekly, monthly and quarterly metrics, identifying insights and challenges with proposed solutions
• Drive effective workflow process improvements
• Facilitate presentation of key performance metrics with leadership and business stakeholders
• Hold 1:1 meetings with team members to discuss performance, disseminate information and act on work/non-work-related issues
• Share verbal and written feedback and administer performance reviews
• Coach, mentor and advocate for employees' ongoing professional development
• Design and implement incentive structures to improve performance and employee engagement
• Interview and onboard new team members across business workflows
• Ensure employees have appropriate training and resources
• Manage cross-functional and external partner stakeholders

Program Management Manager - Ads Campaign Operations

• Lead and manage a team of Digital Marketing Senior Specialists
• Work closely with cross-functional teams to ensure seamless campaign execution
• Stay up-to-date on industry trends and best practices in digital marketing
• Manage individual and team performance against agreed service levels and deliverables
• Identify initiatives to meet or exceed objectives and key results
• Compile and report weekly, monthly and quarterly metrics, identifying insights and challenges with proposed solutions
• Drive effective workflow process improvements
• Present key performance metrics to leadership and/or business stakeholders
• Hold 1:1 meetings with individual team members to discuss performance and work/non-work-related issues
• Share verbal and written feedback and administer performance reviews
• Act as an employee coach, mentor and advocate to support ongoing professional development
• Design and implement incentive structures to improve performance and employee engagement
• Interview and onboard new team members across all business workflows
• Ensure employees have appropriate training and resources
• Manage cross-functional and external stakeholder teams effectively

Program Management Manager – Ads Campaign Operations

• Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake
• Coordinate handoffs between global and regional teams to ensure production timelines are met
• Gather campaign details and assets for the offshore production team to execute
• Review the final build before stakeholder approvals
• Collaborate with the digital offshore production team to build and deliver quality marketing programs
• Troubleshoot issues, propose solutions, and enable quick resolution
• Coordinate with the offshore marketing operations team during escalations, including issue analysis and resolution
• Support marketing automation tool improvement projects

Program Management Specialist – YouTube

Business Operations

• Provide direction and management to a team of legal associates answering questions and resolving issues
• Serve as an escalation point and connect with customers by phone when complex issues arise
• Manage individual and team performance against service levels and deliverables
• Identify initiatives to meet or exceed objectives and key results
• Compile and report weekly, monthly and quarterly metrics, identifying insights and challenges with proposed solutions
• Present key performance metrics to leadership and business stakeholders
• Drive workflow process improvements and improved operational efficiency
• Hold 1:1 meetings with team members regarding performance, information sharing and work/non-work issues
• Provide verbal and written feedback and administer performance reviews
• Coach, mentor and advocate for employee professional development
• Design and implement incentive structures to improve performance and employee engagement
• Interview and onboard new team members across business workflows
• Build a team with growing expertise, high tenure and low attrition
• Ensure employees have appropriate training and resources for a high-quality work environment
• Manage cross-functional and external partner stakeholders

Business Administration Specialist – LIS – RLH

Program Management Manager - Ads Campaign Operations

Program Management Manager – Ads Campaign Operations

Program Management Specialist – YouTube

Business Process Team Lead – Legal Ops