Customer Care Generalist

Gordon Food Service

. Provide friendly and efficient customer service, order processing, and delivery support via phone, email, SMS, and chat .

Posted 9/15/2026full-timeRocky View County • CanadaJunior💰 CA$44,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication, and organizational skills while managing inquiries and processing orders in a fast-paced environment. Proficient in utilizing E-Commerce technologies and adapting to changes in proprietary applications.

Highest-signal resume keywords

Customer ServiceE-Commerce TechnologiesFoodservice Industry Knowledge10-Key Data EntryCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInvoice ProcessingCredit Memo ManagementException Delivery ArrangementData Entry

Soft Skills

Attention to DetailTime ManagementMultitaskingProblem-SolvingTeam Collaboration

Tools & Technologies

GFS Proprietary ApplicationsThird-Party Delivery SystemsUPS Systems

Certifications & Qualifications

High School DiplomaBachelor's Degree in Business, Sales or Marketing (Preferred)

Industry Keywords

Foodservice OperationsCustomer CareSales SupportDelivery Support

About the role

Key responsibilities & impact

Provide friendly and efficient customer service, order processing, and delivery support via phone, email, SMS, and chat
Assist customers with day-to-day inquiries
Promote and utilize E-Commerce technologies
Maintain current knowledge of business processes within divisions and distribution centers
Assist District Sales Representatives and customers
Mentor new Customer Care Generalists and attend ongoing training sessions
Arrange exception deliveries with Transportation departments, third-party order/delivery systems, UPS, and other delivery services
Determine appropriate customer credits
Assist with Invoice and Credit Memo inquiries and process appropriate credits
Support Recalls Communication Management as needed
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service
Excellent communication and interpersonal skills
Excellent attention to detail, time management and organizational skills
Ability to multitask, prioritize, and work independently or within a team environment
Highly motivated self starter with a focus on details and accuracy in a fast paced environment
Strategic thinker, inquisitive, innovative, and creative problem-solving abilities
Good customer service and time management skills
Understanding of Foodservice industry and operations
Ability to adapt to frequent technological and GFS proprietary application changes and program functions
Ability to perform 10-key data entry
Bachelor's Degree in Business, Sales or Marketing preferred

Benefits

Comp & perks

10% bonus potential
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
128 year, family owned and operated company history