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Gorgias

Account Manager, Commercial

Gorgias

. Own a book of existing eCommerce accounts, focusing on expansion and upsells .

Posted 9/29/2026full-timeBelgrade • SerbiaJuniorMid-Level💰 €28,943 - €37,448 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing eCommerce accounts with a focus on upselling and expansion, utilizing a data-driven approach to optimize sales processes and enhance customer experiences. Proven ability to drive the full sales cycle while maintaining strong communication and consultative skills.

Highest-signal resume keywords
Closing Sales ExperienceQuota AchievementData-Driven MindsetAccount ManagementCustomer Experience Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales Cycle ManagementUpsellingAccount ManagementData AnalysisSales Process Optimization
Soft Skills
Time ManagementStrategic QuestioningCommunication SkillsConsultative SellingCuriosity
Industry Keywords
ECommerceSaaSTech StartupOnline StoresCustomer Success

About the role

Key responsibilities & impact
  • Own a book of existing eCommerce accounts, focusing on expansion and upsells
  • Drive the full sales cycle from demo to close for add-on and new product sales
  • Manage a high-velocity inbound pipeline, with some outbound to existing accounts
  • Partner with Customer Success and Product teams to identify automation opportunities and improve customer outcomes
  • Use data to identify upsell opportunities and prioritize outreach
  • Ask pain-point questions to uncover growth potential within each account
  • Continuously optimize the sales process to improve deal velocity and hit or exceed quota
  • Educate merchants on optimizing customer experience for efficiency and personalization at scale
  • Help shape and build the Account Management team and support new product launches

Requirements

What you’ll need
  • 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
  • Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
  • Ability to manage a high volume of accounts and multiple deals simultaneously
  • Ability to ask strategic, pain-based questions to uncover new opportunities
  • Data-driven mindset and ability to identify trends, upsell potential, and measure performance
  • Ability to move quickly from demo to close while maintaining consultative quality
  • Excellent time management and prioritization skills
  • Tech-savvy and naturally curious
  • Strong written, verbal, and presentation communication skills
  • Experience working directly with eCommerce merchants or within a tech startup (nice to have)
  • Background in running or advising online stores/brands (nice to have)

Benefits

Comp & perks
  • Offers Equity
  • 5-week vacation
  • Paid sick leave (15 days)
  • 6 weeks full remote/year
  • Paid parental leave (16 weeks)
  • CAD $400/month for lunch expenses
  • Private health insurance
  • Retirement pension
  • Up to CAD $900 workstation setup allowance
  • Up to CAD $1950 annual learning-material budget
  • CAD $650 annual wellness budget
  • Quarterly online company-wide summits
  • Annual offsite team retreats and company retreats
  • Premium AI tools, including ChatGPT, Claude, and Granola
  • Annual L&D budget