Gorgias

Account Manager

• Own a book of existing eCommerce accounts, focusing on expansion and upsells
• Drive the full sales cycle from demo to close for add-on and new product sales
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts
• Partner with Customer Success and Product teams to identify automation opportunities and improve customer outcomes
• Use data to identify upsell opportunities and prioritize outreach
• Ask pain-point questions to uncover growth potential within each account
• Continuously optimize the sales process to improve deal velocity and hit or exceed quota
• Help shape and build the Account Management team
• Play a key role in launching new products

Account Manager, Commercial

• Own a book of existing eCommerce accounts, focusing on expansion and upsells
• Drive the full sales cycle from demo to close for add-on and new product sales
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts
• Partner with Customer Success and Product teams to identify automation opportunities and improve customer outcomes
• Use data to identify upsell opportunities and prioritize outreach
• Ask pain-point questions to uncover growth potential within each account
• Continuously optimize the sales process to improve deal velocity and hit or exceed quota
• Educate merchants on optimizing customer experience for efficiency and personalization at scale
• Help shape and build the Account Management team and support new product launches