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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex enterprise customer relationships, driving adoption of AI and automation, and implementing scalable solutions. Strong project management and problem-solving skills are essential for influencing stakeholders and achieving business outcomes.
Highest-signal resume keywords
Customer Success ManagementProject ManagementStakeholder InfluenceAI AdoptionEcommerce Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementImplementation StrategyWorkflow AutomationData AnalysisRisk Management
Soft Skills
Problem-SolvingOwnership-DrivenCuriosityCommunicationCollaboration
Tools & Technologies
Internal ToolsAI SolutionsEcommerce Platforms
Industry Keywords
Enterprise CustomersSupport OperationsAccount PlanningCustomer InsightsHybrid Work Environment
About the role
Key responsibilities & impact- Own a portfolio of approximately 40 enterprise customers, including approximately 10 high-complexity accounts
- Build relationships with senior stakeholders and decision-makers
- Lead QBRs and long-term account planning tied to business outcomes
- Navigate complex customer environments with multiple stakeholders
- Drive advanced adoption of AI, automation, and integrations
- Guide customers through complex implementations and custom workflows
- Advise customers strategically on scaling support operations
- Help customers move toward more efficient and automated setups
- Own retention for high-value accounts
- Identify risks early and drive recovery plans
- Partner with Sales on expansion opportunities
- Manage the portfolio autonomously with clear prioritization and focus on impact
- Use AI and internal tools to improve customer workflows and personal efficiency
- Identify patterns across accounts and contribute to team playbooks and best practices
- Create scalable solutions for complex customer needs
- Partner with Sales, Product, and Support teams to drive customer outcomes
- Coordinate across teams for complex accounts and escalations
- Surface insights that shape product direction and strategy
Requirements
What you’ll need- 5+ years in Customer Success, Implementation, Consulting, or similar
- Experience managing complex enterprise customers
- Strong project management and problem-solving skills
- Comfortable operating both strategically and hands-on
- Able to influence stakeholders and drive outcomes without authority
- Curious, structured, and highly ownership-driven
- Experience with ecommerce or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
- Must be currently based in Toronto or willing to relocate to Toronto
- Must commit to a hybrid work environment involving working in the office 2 days per week (Wednesday & Thursday)
- Legally authorized to work in Canada
Benefits
Comp & perks- Equity
- Commission: $37,758–$41,732
- Premium AI tools (ChatGPT, Claude, Granola & others)
- Annual L&D budget
- Accommodations during the application or interview process