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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and support for Public Safety and Military technology products, with a strong focus on compliance, technical troubleshooting, and effective communication. Proven ability to conduct training, manage customer relationships, and support business development initiatives.
Highest-signal resume keywords
6+ Years Professional ExperienceTechnical Background in Digital TechnologiesExperience with CRM Tools and Ticketing SystemsAbility to Obtain U.S. Security ClearanceStrong Analytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingDigital TechnologiesTactical CommunicationsCustomer TrainingEquipment InstallationProduct Performance ReportingRegulatory ComplianceCustomer DemosBusiness Development SupportRFP Management
Soft Skills
Exceptional Organizational SkillsVerbal and Written Communication SkillsCustomer/Service OrientationStrategic ThinkingProblem-Solving Skills
Tools & Technologies
SalesforceJira
Industry Keywords
Public SafetyMilitaryPro ProductsCustomer EngagementTechnical Presales Activities
About the role
Key responsibilities & impact- Engage with Public Safety, Military, and other Pro customers
- Monitor and answer support requests relating to the Pro line of products
- Document current use cases, issues, and opportunities
- Provide regular reports to leadership on product and customer performance
- Work cross-functionally with Product Management and Engineering to troubleshoot technical issues
- Ensure compliance with regulatory requirements
- Conduct virtual and onsite customer training and equipment installations
- Support technical presales activities, including customer demos
- Support business development activities including RFPs, demos, trade shows, and Q&A sessions
- Advocate for customers by identifying issues and proposing product enhancements, new functionality, and new products
- Travel up to 50% may be required
Requirements
What you’ll need- 6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization
- Some experience related to tactical communications
- Solid technical background with hands-on experience in digital technologies
- Ability to grasp customers’ needs and suggest timely solutions
- Exceptional organizational, presentation, and verbal and written communication skills
- Strong analytical and problem-solving skills
- Physical ability to carry 30 pounds of equipment and work in austere conditions
- Experience with CRM tools and ticketing systems such as Salesforce or Jira
- Ability to work independently and communicate effectively
- Ability to explain technical details and requirements to non-technical and extremely technical audiences
- Strong work ethic and ability to provide quick and effective resolutions to customer questions
- Customer/service orientation and ability to build strong customer relationships
- Strategic thinking and planning skills
- Ability to lift 30 lbs.
- Eligibility to obtain and maintain a U.S. security clearance may be required
Benefits
Comp & perks- Equity
- 401(k) plan
- Unlimited PTO
- Parental Leave with Pay
- Holiday pay (including December recess)
- Medical, Dental, Vision and life insurance
- Pre-tax benefits
- Short- and Long-term disability plans
- Professional Development Stipend