Customer Support Specialist, French Speaking

GoTo

. Provide first-line support to customers using LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve .

Posted 10/8/2026full-timeRemote • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with expertise in troubleshooting and resolving IT issues across multiple platforms, including Windows, macOS, Android, and iOS. Proficient in bilingual communication in French and English, ensuring effective customer interactions and documentation.

Highest-signal resume keywords

Bilingual CommunicationCustomer-Facing IT SupportTroubleshooting SkillsSalesforce Case ManagementRemote Support Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportIssue InvestigationSoftware InstallationConfiguration ManagementEndpoint ManagementNetwork ConnectivityMFA/SSO ConceptsLog AnalysisSystem Logs

Soft Skills

Effective Time ManagementCollaborative MindsetAdaptabilityProactive CommunicationAnalytical Skills

Tools & Technologies

LogMeIn RescueLogMeIn ResolveSalesforceWindowsMacOSAndroidIOS

Industry Keywords

First-Line SupportCustomer CommunicationSLA RequirementsFirst-Contact ResolutionRemote Sessions

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Provide first-line support to customers using LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve
Handle inbound calls, callback requests, and email messages in French and English
Initiate test scenarios or remote sessions with customers as needed
Lead customer issues end-to-end during the initial interaction whenever possible
Provide thorough troubleshooting and clear, proactive customer communication
Document and manage customer cases in Salesforce and other support systems while adhering to SLA requirements
Strive to achieve first-contact resolution by handling customer issues independently
Gather customer, system, and application information and logs for issue investigation
Collaborate with next-level support teams on complex issues
Continuously develop product knowledge and technical skills to improve customer experience

Requirements

What you’ll need

Excellent written and verbal communication skills in French and English
Previous experience in customer-facing IT support
Strong troubleshooting and analytical skills
Ability to prioritize tasks effectively
Willingness to learn new technologies
Ability to lead remote support sessions with customers
Ability to accurately capture reproduction steps, screenshots, exact error messages, and relevant system or application logs
Solid user-level knowledge of Windows, macOS, Android, and iOS
Hands-on troubleshooting experience with endpoint, connectivity, and access-related issues
Experience troubleshooting software installation and configuration, permission-related errors, proxy or firewall-related issues, unstable network conditions, login problems, and basic MFA/SSO concepts
Collaborative mindset, willingness to share best practices, adaptability, and effective time management

Benefits

Comp & perks

Comprehensive health benefits
Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
Tuition reimbursement
Access to instructor-led and on-demand learning and development programs
The Thrive Global Wellness Program
Confidential Employee Assistance Program (EAP)
Wellness app and one-on-one wellness coaching
Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
Flexible resources and support to thrive at work and at home