Senior UX Researcher – 6-month contract

GoTo

. Direct UX research activities by creating and executing research plans .

Posted 10/8/2026contractRemote • HungarySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading UX research initiatives, creating impactful research plans, and utilizing both qualitative and quantitative methodologies to derive insights that inform product strategy. Proficient in building AI-enabled workflows and collaborating with cross-functional teams to enhance user understanding and research practices.

Highest-signal resume keywords

UX Research LeadershipQualitative Research Best PracticesAI-Enabled Workflow DevelopmentUser Interviews and Usability TestingB2B Research Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research Plan CreationUser InterviewsUsability TestingJobs to Be Done (JTBD)Persona DefinitionQuantitative ResearchWorkshop FacilitationImpact-Focused Research StudiesResearch MethodologiesProblem-Solving

Soft Skills

Strong Self-Governing AbilitiesWillingness to Innovate

Tools & Technologies

AI Integration in ResearchResearch Repository Management

Industry Keywords

Lean EnvironmentAgile MethodologyCustomer Needs AnalysisStakeholder EngagementCompetitive Landscape Analysis

About the role

Key responsibilities & impact

Direct UX research activities by creating and executing research plans
Deliver key insights that support company strategy
Conduct discovery research and validate solutions with product, engineering, and UX design partners
Partner with other researchers to increase user awareness and promote research best practices
Identify strategic opportunities and lead initiatives toward outcomes
Plan, conduct, and communicate impact-focused research studies
Understand user behavior, needs, problems, use cases, and workflows
Support the GoTo Resolve product team by researching user outcomes, problems, needs, and mental models
Improve research participant recruiting processes and channels in collaboration with Customer Success, Product Marketing, and Lifecycle Marketing
Develop and maintain a deep understanding of users and products in a research repository
Keep the research repository current with product changes and supported use cases
Analyze the competitive landscape to inform research direction, disruption opportunities, and innovation
Build workflows that automate routine research steps using AI

Requirements

What you’ll need

5+ years of relevant industry experience leading research in senior roles
Experience working in a lean, agile, delivery-driven environment
Ability to create research plans and deliver key insights
Ability to select appropriate research methodologies according to team timelines
Experience with user interviews, Jobs to Be Done (JTBD), persona definition, usability testing, and user-testing methodologies
Experience building and facilitating workshops and presentations for stakeholders and broader audiences
Strong problem-solving skills
Willingness to innovate
Strong self-governing abilities
Ability to incorporate AI into UX research processes
Excellent knowledge of qualitative research best practices and approaches
Understanding of quantitative research
Research experience in B2B settings
Understanding customer needs and gathering feedback from admins, vendors, and managed service providers
Ability to build AI-enabled workflows for routine research steps

Benefits

Comp & perks

Comprehensive health benefits
Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
Tuition reimbursement
Access to instructor-led and on-demand learning and development programs
The Thrive Global Wellness Program
Confidential Employee Assistance Program (EAP)
Wellness app
One-on-one wellness coaching
Employee Resource Groups (ERGs)
GoTo Gives
Charitable matching
Flexible work arrangements and support to thrive at work and at home