Mid-Level Support Analyst – Procurement

GOVERNANÇABRASIL - GOVBR

. Provide fast, accurate customer support by resolving issues and guiding customers in the use of systems .

Posted 11/3/2026full-timePorto Alegre • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical assistance, particularly in logistics, procurement, and asset management. Proficient in utilizing artificial intelligence to enhance service delivery and improve operational processes.

Highest-signal resume keywords

Customer Support ExperienceTechnical SupportLogistics Software ManagementArtificial Intelligence ExperienceKnowledge Base Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportLogistics Software ManagementProcurement ManagementAsset ManagementBidding ProcessesFirst Contact ResolutionIssue ResolutionProcess ImprovementRemote SupportAccountability Reporting

Soft Skills

Proactive ApproachTeam CollaborationCommunication SkillsProblem SolvingCustomer Guidance

Tools & Technologies

Chatbot SystemsRemote Connection ToolsKnowledge Base Software

Industry Keywords

Business AdministrationLogisticsProcurementQuotationsFleet ManagementLCPEPNCPParaná State Accountability ReportingSIMAM

About the role

Key responsibilities & impact

Provide fast, accurate customer support by resolving issues and guiding customers in the use of systems
Assist customers by phone and chatbot
Perform technical support through remote connections, meeting SLAs and working toward First Contact Resolution (FCR)
Support the Bidding, Procurement, Asset Management, and Fleet Management products
Support and guide customers on processes related to LCPE, PNCP, and Paraná state accountability reporting (SIMAM)
Identify, analyze, and resolve technical requests
Take a proactive approach by proposing improvements and sharing knowledge with the team
Contribute to the continuous improvement of the knowledge base and support processes

Requirements

What you’ll need

Currently pursuing a degree in Business Administration, Logistics, Information Technology, or a related field
Comfortable working remotely
Experience managing software for logistics, procurement, quotations, bidding, and asset management operations
Customer support experience
Stay up to date on product-related matters, including business processes, legislation, and technology
Experience with artificial intelligence

Benefits

Comp & perks

iFood Card, valid for food and meal expenses
Career development opportunities
Education assistance
National partner benefits / Governançabrasil Benefits Club
Unimed health insurance, also available to dependents
Fleury for online medical consultations
Dental insurance
Life insurance
Newborn benefit
Referral bonus for recommending future employees
Annual bonus
Birthday bonus
Weelhub, with access to gyms
OnHappy, a benefits and travel discount platform
Dia do Perrengue, one additional day off per year
Colmeia Shop, an exclusive platform offering discounts on products
Individual Development Plan (IDP) and annual performance review