GOVERNANÇABRASIL - GOVBR

Analyst

• Plan, deploy, and monitor physical and virtual servers in on-premises data centers and cloud environments
• Plan, deploy, and administer Microsoft Hyper-V virtualization, including sizing, replication, and optimization
• Plan, deploy, and administer VEEAM backup, including policies, retention, and restore testing
• Administer Active Directory, Entra ID, and Azure AD Connect directory services
• Support the administration of SQL Server database servers at the infrastructure level
• Plan, deploy, and administer services on Oracle Cloud Infrastructure, Google Cloud, and Microsoft Azure
• Implement and maintain operational automation using PowerShell, scripts, and Ansible
• Use Claude, ChatGPT, and Microsoft Copilot to improve productivity
• Support the operation of Fortinet firewalls, MFA, CrowdStrike EDR, Invicti Web Scan, and internal reverse proxies
• Support projects to migrate on-premises environments to OCI, modernize legacy operating systems, and reduce costs
• Support the operation of corporate systems at the infrastructure level
• Ensure availability, performance, information security, and SLA compliance
• Provide technical support to junior analysts and technicians on the team

Mid-Level Infrastructure Analyst – Cloud

General

• Participate in developing the company’s strategic and budget planning
• Develop and monitor the area’s strategic plan, aligned with the guidelines of the Strategic Plan
• Participate in team selection and training
• Foster synergy among team members and a positive organizational climate
• Ensure the team’s professional development and identify successors as part of the career plan
• Monitor and evaluate team performance indicators, providing feedback and directing improvement initiatives
• Support the development and execute the area’s technical support plan
• Coordinate Customer Service Center (SAC) operations
• Coordinate the transition of implementation projects to technical support
• Organize service requests, ensuring compliance with SLAs
• Analyze technical service records and propose improvements
• Create or identify indicators to support decision-making
• Coordinate and evaluate the quality of customer service
• Ensure immediate invoicing after completion of technical services (RACs)
• Monitor the technical team’s travel expenses and ensure expense reporting complies with company policies
• Stay up to date on product developments
• Manage the service request management process and monitor its indicators
• Manage team productivity
• Perform other duties assigned by the immediate supervisor

Service Coordinator

Product Specialist

• Provide customer support by phone, chat, and ticketing system, ensuring prompt, high-quality responses
• Log, classify, and track tickets, ensuring proper routing and compliance with service-level agreement (SLA) deadlines
• Provide technical and functional support for the system, focusing on public-sector accounting processes
• Identify, analyze, and resolve incidents
• Guide users in operating the system
• Assist with basic system configuration according to operational needs
• Document support interactions and solutions implemented, contributing to the knowledge base
• Collaborate with other departments to resolve more complex requests

Junior Product Specialist – Accounting/Finance

Software Engineer

• Develop applications in accordance with requirements, best practices, product strategy, usability, and quality standards.
• Develop graphical interfaces and apply ergonomic navigation criteria.
• Analyze and fix bugs and logic issues, seeking to prevent recurrence.
• Build and modify database structures and update graphical and textual information.
• Execute preliminary designs and conceptual, logical, structural, physical, and graphical projects, including reverse engineering.
• Perform unit testing and testing under simulated operating conditions.
• Run simulations and create production environments to measure results.
• Prepare and maintain technical documentation for systems.
• Update and configure the development environment.
• Analyze requirements and estimate development and maintenance solutions.
• Maintain a systems-level view of the product and solution architecture.
• Participate in technical decisions regarding the evolution of software products.
• Map processes and model systems and data in accordance with business rules.
• Participate in inspections of software production lifecycle artifacts.
• Lead or contribute to low- and medium-complexity software projects.
• Monitor software product metrics.
• Identify and propose continuous improvements to software processes.
• Develop, deliver, and record courses on development practices, when applicable.
• Participate in events and research supporting materials.
• Contribute to knowledge transfer, training, and the review of documentation and training materials.
• Perform peer code reviews.
• Keep time tracking up to date.
• Perform other duties assigned by the immediate supervisor.

Mid-Level Developer

• Master the company’s processes related to assigned activities, performing them to a high standard and within established deadlines
• Monitor implementations, following the schedules and methodologies adopted by the company
• Provide support to users and clients in accordance with the guidance of the customer service lead
• Record all customer interactions to support client progress and ongoing follow-up
• Monitor customer satisfaction, report dissatisfaction, and identify potential customer churn risks
• Stay up to date on the product, business, legislation, and technology
• Participate in implementation projects within the division under supervision
• Support product, proof-of-concept (POC), and service presentations and demonstrations, assisting the sales team with negotiations and bid analysis under supervision
• Use company resources responsibly, with the goal of reducing expenses
• Manage and support the planning of open calendar slots for prospecting new revenue opportunities
• Perform other duties assigned by the immediate supervisor

Junior Product Consultant – Revenue Division

Support Engineer

• Provide customer support via phone, chat, and ticketing system, ensuring prompt, high-quality responses
• Log, categorize, and monitor tickets, ensuring proper routing and compliance with service-level agreements (SLAs)
• Provide technical and functional support for the system, with a focus on public-sector accounting processes
• Identify, analyze, and resolve incidents, as well as guide users in operating the system
• Assist with basic system configuration according to operational requirements
• Document customer interactions and implemented solutions, contributing to the knowledge base
• Collaborate with other teams to resolve more complex requests

Junior Support Analyst – Accounting

Manager

• Coordinate and oversee activities related to bidding processes and contract management with municipal and state public agencies
• Participate in the development of the department’s strategic and budget planning
• Develop and monitor the strategic plan for the Bids and Contracts department
• Define goals, performance indicators, and action plans, promoting continuous improvement
• Select and train team members
• Develop initiatives that foster synergy and a positive organizational climate
• Monitor and develop team knowledge through periodic assessments
• Identify and develop successors
• Monitor bids published by municipal and state public agencies
• Identify participation opportunities and refer them to Consultants and Account Executives
• Coordinate the analysis of tender notices and bidding documents, assessing risks and feasibility
• Coordinate the preparation of technical and commercial proposals, ensuring legal compliance
• Oversee the issuance, renewal, amendments, and cancellations of contracts
• Ensure contracts are registered in the ERP and manage password blocks, deletions, and contractual adjustments
• Monitor reports on contracts approaching expiration and letters of intent to renew
• Report cancellations, adjustments, and revenue reductions to the Commercial department
• Perform other duties assigned by the immediate supervisor

Bids and Contracts Manager

• Work in the field alongside Account Managers and Regional Directors, applying and reinforcing the commercial standards defined by the Head of Commercial Excellence
• Continuously train and assess Account Managers and Regional Directors
• Conduct in-person assessments of Account Managers’ performance quality
• Provide backup support in situations involving the retention of at-risk customers
• Ensure, in the field, the presence of partners and their products during prospecting activities
• Support the execution of proactive commercial initiatives, such as campaigns and cross-selling, together with Account Managers
• Monitor, in the field, the application of the commercial process and the standard ratio of field time versus office time for each region