Administrative Supervisor

Government of Alberta

. Lead, coach, mentor and develop employees while building an inclusive, respectful and high-performing team culture .

Posted 9/22/2026full-timeEdmonton • CanadaMid-LevelSenior💰 CA$58,933 - CA$74,569 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing high-performing teams, with a focus on coaching, mentoring, and professional development. Proficient in handling sensitive administrative processes and maintaining confidentiality while ensuring compliance with relevant legislation and policies.

Highest-signal resume keywords

Progressive Supervisory ExperienceHigh-Volume Administrative ManagementMicrosoft Office ProficiencyStrong Written And Verbal CommunicationConfidential Information Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ProcessesWorkforce AdministrationPerformance ManagementTraining And DevelopmentTime ManagementFinancial Recovery ActivitiesPolicy ApplicationCase Management

Soft Skills

CoachingMentoringConflict ResolutionEmpathyTeam Building

Tools & Technologies

Collaboration Tools

Certifications & Qualifications

Level 2 Enhanced Security Screening

Industry Keywords

Income SupportAISHADAPFOIP ComplianceLegislative Changes

About the role

Key responsibilities & impact

Lead, coach, mentor and develop employees while building an inclusive, respectful and high-performing team culture
Conduct regular one-on-one meetings, team meetings and performance discussions
Manage attendance, scheduling, leave requests and workforce administration
Identify learning needs and support onboarding, training and ongoing professional development
Assign, prioritize and monitor high-volume administrative workloads to ensure quality and timely service
Oversee administrative processes related to Income Support, AISH/ADAP, overpayments, repayment agreements, appeals, correspondence and the provincial phone line
Monitor quality, productivity and operational metrics and take action when improvements are needed
Maintain confidentiality and ensure appropriate handling of sensitive client information in accordance with FOIP requirements
Lead staff through policy, legislative, system and process changes
Identify operational challenges, develop practical solutions and support continuous improvement
Build working relationships with managers, supervisors, program staff, appeals coordinators, decision makers and other partners across the province
Address workplace concerns and conflicts respectfully and proactively
Support escalated client situations and complex administrative matters with professionalism and empathy
Report to the Manager

Requirements

What you’ll need

High school diploma and four years of related experience
Directly related education or experience considered based on 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education
Progressive supervisory experience and training in business administration, office management or human resources
Considerable progressive supervisory or leadership experience, preferably leading virtual or geographically dispersed teams
Experience working with high-volume, sensitive files, administrative processes or financial recovery activities
Strong Microsoft Office and collaboration-tool skills
Excellent workload, case and time-management abilities
Strong written and verbal communication skills
Ability to handle confidential and sensitive information with discretion
Experience coaching, mentoring, training, scheduling and resolving workplace concerns in a virtual environment
Ability to understand and apply legislation, policies, procedures and administrative requirements
Eligible to work in Canada and live in Alberta
Level 2 Enhanced Security screening, including an enhanced criminal record check with a credit check
Cover letter outlining how experience relates to the qualifications and reasons for interest

Benefits

Comp & perks

Public Service Pension Plan (PSPP)
Alberta Public Service Benefit Information
Professional learning and development
Positive workplace culture and work-life balance