Customer Service Representative

Gowan Company

. Evaluate and manage international inventory within the E1 computer system .

Posted 11/11/2026full-timeYuma • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing international inventory and logistics, utilizing Oracle E1 and Cognos for reporting and analysis. Proficient in bilingual communication and compliance with international trade regulations, with a strong focus on optimizing processes and supplier relationships.

Highest-signal resume keywords

Oracle E1 Software ProficiencyCognos Reporting ToolsBilingual Communication (English and Spanish)International Trade Regulations KnowledgeLogistical Analysis and Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementPurchasing TransactionsCosting and Pricing AnalysisForecastingSOP Implementation

Soft Skills

Customer ServiceMultitaskingRelationship ManagementSelf-DirectedOrganizational Skills

Tools & Technologies

E1 Computer SystemMicrosoft Office SuiteERP Systems

Industry Keywords

International TradeImports/ExportsAgriculture IndustryDealer ProgramsTrade Compliance

Tech Stack

Tools & technologies

CognosERPOracle

About the role

Key responsibilities & impact

Evaluate and manage international inventory within the E1 computer system
Analyze and reconcile inventory issues regularly to maintain accuracy
Source products from worldwide suppliers and warehouses in the respective country
Provide excellent customer service while efficiently handling customer needs
Communicate customer order and account status, availability, and pricing information to the sales team
Bridge communications between geographic areas
Make strategic purchasing decisions aligned with supplier dealer programs
Manage logistics and decision-making across various markets
Perform E1 transactions including purchasing, internal inventory movement, reclassification, costing, pricing, delivery, and sales
Prepare and analyze reports using Cognos and ERP systems
Serve as an ERP power user and train customer service staff
Work with suppliers to forecast needs and manage dealer programs
Handle imports/exports between the country and other countries
Ensure compliance with trade regulations, including NAFTA
Optimize processes and systems to save resources
Report to the Country Manager

Requirements

What you’ll need

Advanced functions within Service and Logistics activities
Proficiency in Oracle E1 software and Cognos reporting tools
Microsoft Office Suite proficiency
Excellent bilingual (English and Spanish) written and verbal communication skills
Ability to work with a diverse, international team and manage relationships with customers and suppliers
Knowledge of product profiles, forecasting, and dealer programs in the country and U.S.
Experience with international trade regulations, including importing/exporting procedures
Highly organized, self-directed, and motivated, with strong multitasking abilities
Ability to work under pressure and meet deadlines in a fast-paced environment
Bilingual in English and Spanish
Ability to perform analytical logistical duties and optimize processes to increase efficiency
Experience in the agriculture industry, working internationally with SOP implementation
Ability to travel locally and internationally