Gowan Company

Customer Support

• Evaluate and manage international inventory within the E1 computer system
• Analyze and reconcile inventory issues regularly to maintain accuracy
• Source products from worldwide suppliers and warehouses in the respective country
• Provide excellent customer service while efficiently handling customer needs
• Communicate customer order and account status, availability, and pricing information to the sales team
• Bridge communications between geographic areas
• Make strategic purchasing decisions aligned with supplier dealer programs
• Manage logistics and decision-making across various markets
• Perform E1 transactions including purchasing, internal inventory movement, reclassification, costing, pricing, delivery, and sales
• Prepare and analyze reports using Cognos and ERP systems
• Serve as an ERP power user and train customer service staff
• Work with suppliers to forecast needs and manage dealer programs
• Handle imports/exports between the country and other countries
• Ensure compliance with trade regulations, including NAFTA
• Optimize processes and systems to save resources
• Report to the Country Manager

Explore Customer Service Representative at Gowan Company. Review requirements and application details.

Open roles

Customer Service Representative