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Digital Support Specialist
GP Strategies Corporation. Act as an inbound point of contact for all dealers across digital initiatives for sales and service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital marketing strategies and dealer relationship management, with a strong focus on communication, problem-solving, and performance accountability in a fast-paced environment.
Highest-signal resume keywords
Digital Marketing ImplementationDealer Relationship ManagementCommunication SkillsTime ManagementAutomotive Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDigital AdvertisingSEOSEMLead ManagementCRMWebsite CustomizationTechnical SupportVendor ManagementKPI Accountability
Soft Skills
Relationship BuildingSelf-MotivationMulti-TaskingAdaptabilityProblem-Solving
Tools & Technologies
Digital SignageSocial Media ManagementEmail Communication ToolsPhone Communication Systems
Industry Keywords
AutomotiveDealershipDigital RetailConsumer MarketingAftersalesVendor Ecosystem
About the role
Key responsibilities & impact- Act as an inbound point of contact for all dealers across digital initiatives for sales and service
- Handle incoming calls and emails and respond within designated timeframes
- Maintain accurate records of dealership interactions
- Build relationships with dealers remotely via phone
- Execute phone and email communications to dealers
- Support dealers with issues and resolve vendor, billing, and D2C2 questions
- Support dealer enrollment in program solutions
- Support field personnel with process and team contact questions
- Work with vendor partners to close outstanding cases
- Assist with ad hoc projects
- Assist dealers with implementation of digital marketing plans
- Quarterback ongoing technical support requests
- Coordinate dealer website customizations
- Escalate key vendor issues for dealers
- Support Brand/Aftersales teams in executing go-to-market strategies across website and digital advertising, consumer marketing, leads, service, digital signage, social/reputation management, and other digital services
- Expand dealer adoption and utilization of brand/aftersales digital programs
- Maintain accountability for participation and performance KPIs
- Increase dealer satisfaction with digital initiatives and service providers
Requirements
What you’ll need- Ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
- Excellent oral and written communication skills
- Self-motivated and able to thrive and multi-task in a fast-paced sales focused environment
- Excellent time management skills
- Ability to build relationships, become a trusted advisor, and interact with all levels of dealership personnel
- Ability to adapt to various levels of dealership digital expertise
- Computer skills to develop, maintain, and analyze data
- Bachelor’s degree preferred
- Relevant industry experience preferred
- Dealership/automotive experience preferred
- Digital retail experience and/or customer service experience preferred
- Working knowledge of digital advertising and marketing, including Websites, SEO, SEM, Social, Lead Management/CRM, and consumer marketing preferred
- Knowledge of automotive digital vendor ecosystem preferred
Benefits
Comp & perks- Remote work arrangement
- Flexible work coverage hours as needed
- Travel to quarterly in-office meetings and occasional metro Detroit area training events