Training Instructor – Operations

GP Strategies Corporation

. Deliver technical and behavioral training sessions in classroom and virtual environments .

Posted 9/29/2026full-timeRecife • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical and behavioral training in both classroom and virtual environments, with a strong focus on learning methodologies and participant engagement. Proficient in managing training activities, ensuring compliance with standards, and maintaining effective communication with stakeholders.

Highest-signal resume keywords

Behavioral Training DeliveryFiber-Optic / GPON InstallationTelecom Platforms KnowledgeMicrosoft Office ProficiencyVideoconferencing Platforms Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentLearning MethodologiesClassroom DidacticsTraining Report ManagementContent Adaptation

Soft Skills

Clear CommunicationProactive CollaborationOrganizational SkillsDetail-OrientedContinuous Improvement Commitment

Tools & Technologies

Videoconferencing PlatformsMicrosoft Office

Industry Keywords

Training StandardsTelecom ProcessesTraining ComplianceParticipant EngagementTraining Resources Management

About the role

Key responsibilities & impact

Deliver technical and behavioral training sessions in classroom and virtual environments
Conduct theoretical and practical learning activities according to the defined training program
Ensure clear transmission of training content, key concepts, and service standards
Ensure participant understanding of proposed content and learning objectives
Monitor trainee engagement and performance throughout the training cycle
Identify strengths and improvement opportunities in training delivery and report findings to the manager
Control attendance records and maintain accurate training reports
Ensure proper use and care of company and client training resources
Support compliance with training schedules, documentation, and internal processes
Maintain communication with leadership regarding training outcomes, challenges, and opportunities
Represent the company’s training standards when interacting with clients and internal teams

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)
Previous experience delivering behavioral training
Experience with Fiber-optic / GPON installation
System knowledge of Telecom platforms and processes (highly desirable)
Strong knowledge of learning methodologies and classroom didactics for both in-person and virtual training
Proficiency in Microsoft Office tools
Experience using videoconferencing platforms for virtual training delivery
Clear and confident communication style
Ability to adapt content and delivery to different learning profiles
Proactive, collaborative, and committed to continuous improvement
Strong planning and organizational capabilities
Ability to manage multiple training activities while maintaining quality and structure
Detail-oriented with strong follow-through on administrative responsibilities

Benefits

Comp & perks

Equal Opportunity Employer commitment
Diversity, respect, fairness, and collaborative working culture
Opportunity to work with global learning experts and clients
Opportunity to impact call center operations and develop high-performing service teams