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Program Operations Specialist
Gradient AI. Own project and case management across health underwriting products, from intake and prioritization through assignment and end-to-end tracking.
Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $140,000 per yearWebsite
About the role
Key responsibilities & impact- Own project and case management across health underwriting products, from intake and prioritization through assignment and end-to-end tracking.
- Maintain a centralized, client-by-client view of status, timelines, dependencies, risks, and priorities across the portfolio.
- Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow-through, confirm progress, and resolve blockers.
- Drive process improvement and automation across project and case management using Salesforce, Jira, and spreadsheet trackers.
- Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility.
- Build standardized, data-driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload.
- Evolve operations from reactive coordination to a proactive, data-driven operating model.
Requirements
What you’ll need- 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination.
- Experience at a software or SaaS company is expected; insurance industry experience is a plus but not required.
- Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers.
- Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities.
- Comfortable managing many concurrent workstreams with different owners and no single defined end date.
- Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them.
- Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.
Benefits
Comp & perks- A fun, team-oriented startup culture.
- Generous stock options — we all get to own a piece of what we’re building.
- Unlimited vacation days.
- Flexible schedule that supports working from home.
- Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more.
- Ample opportunities to learn and take on new responsibilities.
- Annual performance bonus.
- Equity grant.