Director of Client Growth

Gradient

. Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts .

Posted 10/5/2026full-timeNew York City • New York • United StatesLead💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, retention strategies, and account growth for high-value clients, particularly within premium consumer brands. Proficient in utilizing CRM and sales enablement tools to track performance and manage complex client interactions.

Highest-signal resume keywords

Client LeadershipAccount GrowthBusiness DevelopmentCRM ProficiencyMulti-Department Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategyClient RetentionPerformance ReportingPipeline TrackingRevenue Management

Soft Skills

Relationship BuildingDiscretionCommunication

Tools & Technologies

HubSpotLinkedIn Sales Navigator

Industry Keywords

Luxury BrandsBeauty IndustrySpirits IndustryPremium Consumer BrandsAgency Experience

About the role

Key responsibilities & impact

Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
Build multi-threaded relationships across brands and departments within existing client organizations
Generate warm introductions and referrals into adjacent brands or departments at existing clients
Expand Gradient's footprint within existing client organizations
Own AGI retention and brand retention targets for assigned accounts
Partner with Gradient's project management team to stay close to delivery quality without owning execution
Travel regularly to build in-person rapport with clients
Report on retention and growth performance directly to the Chief Client Officer

Requirements

What you’ll need

8+ years of client leadership, account growth, or business development experience
Experience growing and retaining large, high-value client relationships at a senior level
Agency experience ideally
Experience serving luxury, beauty, spirits, or other premium consumer brands
Fluency in the relationship standards and discretion expected by premium clients
Skill navigating and expanding relationships across complex, multi-department client organizations
Comfort owning revenue retention and growth numbers
Willingness to be based in New York and travel regularly
Strong command of CRM and sales enablement tools, including HubSpot and LinkedIn Sales Navigator
Ability to track pipeline, manage multi-threaded accounts, and report on growth metrics

Benefits

Comp & perks

Bonus: 25–35% of base, tied to AGI retention and AGI growth on assigned accounts
On-target earnings: $190,000–$235,000
Hybrid work arrangement
Regular travel to build in-person rapport with clients