Director, Observability Architects – Americas

Grafana Labs

. Set strategy for market-aligned teams of solution experts supporting customer onboarding, adoption, and expansion .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $310,000 - $370,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and mentoring capabilities while driving customer adoption and retention strategies. Possesses in-depth technical knowledge in the observability space, particularly with the Grafana platform, and excels in communication and problem-solving.

Highest-signal resume keywords

Leadership CoachingCustomer Success ManagementObservability KnowledgeGrafana Platform ExpertiseTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingCustomer RetentionData AnalysisPerformance ManagementOpen Source KnowledgeCloud-First StrategiesGo-To-Market ProgramsTechnical Leadership

Soft Skills

Creative Problem-SolvingStrong Communication

Tools & Technologies

GrafanaAI Tooling

Industry Keywords

High Tech IndustryCustomer-Facing RolesMentoringTeam Leadership

Tech Stack

Tools & technologies

CloudGrafanaOpen Source

About the role

Key responsibilities & impact

Set strategy for market-aligned teams of solution experts supporting customer onboarding, adoption, and expansion
Own regional planning, actions, and outcomes based on leadership guidance and goals
Drive customer adoption, retention, and expansion, including reporting, analysis, and escalation of team engagements
Partner with AMER Sales leadership on customer programs, marketing initiatives, and community/company events
Serve as executive sponsor for important customers and provide grounded feedback to operations
Leverage advanced AI tooling while maintaining human control and contact
Develop, refine, and improve customer programs and materials
Attract, recruit, ramp, and mentor Observability Architects from diverse backgrounds
Communicate with customers and internal teams regarding products and the competitive landscape
Create and enhance internal and external Grafana content and enablement

Requirements

What you’ll need

3+ years leading a team
5+ years in the high tech industry, including customer-facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, or Architect
Experience as a manager-of-managers
Strong leadership coaching skills
Experience mentoring, developing people, and managing performance over time
In-depth technical knowledge and desire to retain those skills in a leadership role
Experience in open source or cloud-first/product-led go-to-market programs
Knowledge of the observability space, especially the Grafana platform and/or competitors’ monitoring, data, or visualization products
Strong written and oral communication skills
Creative problem-solving skills and ability to rapidly pivot and adapt

Benefits

Comp & perks

Restricted Stock Units (RSUs)
100% remote work
Career growth pathways
In-person onboarding
30 days of annual leave per annum, including 3 Grafana Shutdown Days
Transparent communication and regular company-wide updates
Autonomy and support to innovate
High-trust, low-ego culture
Approachable and involved leadership
Global collaborative culture