Manager, Solutions Architecture

Grafana Labs

. Manage a team of Solutions Architects, ensuring effective utilization and successful customer outcomes .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $184,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Solutions Architecture teams and driving customer success through the effective utilization of the Grafana technology stack. Proficient in building observability solutions and collaborating across departments to enhance customer capabilities and operational efficiency.

Highest-signal resume keywords

Solutions Architecture ManagementGrafana Technology StackObservability SolutionsTechnical ConsultingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Design Implementation ConsultingInfrastructure ArchitectureDatabase ArchitectureNetworking TechnologiesShell ScriptingAPI KnowledgeKubernetesLinux ExperienceSoftware Development MethodologiesBuilding Educational Programs

Soft Skills

Excellent Communication SkillsPresentation SkillsHigh Emotional IntelligenceTeam EmpathyCross-Functional Negotiation

Tools & Technologies

GrafanaObservability ToolsSales StrategiesCustomer Success PlatformsProfessional Services Tools

Industry Keywords

Customer OutcomesStatements of WorkOperational ManagementCustomer EscalationsSales Adoption

Tech Stack

Tools & technologies

GrafanaLinuxShell Scripting

About the role

Key responsibilities & impact

Manage a team of Solutions Architects, ensuring effective utilization and successful customer outcomes
Lead the design and building of outcomes on the Grafana technology stack
Build educational programs that enhance customer capabilities of the Grafana technology stack
Advise on sales strategies to drive adoption, renewals, and revenue
Build lasting customer relationships and develop Grafana advocates and referenceable customers
Balance operational management with direct technical contributions
Collaborate with Sales, Support, Customer Success, Product, and Professional Services leadership
Craft Statements of Work (SOWs)
Advocate for technological advancements to the Products team
Resource and manage customer projects
Drive operational scale and manage customer escalations
Deploy and enhance Grafana technologies and champion observability best practices

Requirements

What you’ll need

3+ years of managing a Solutions Architecture team in a related space
5+ years of design/implementation/consulting experience with distributed applications
3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies
2+ years of experience in technology/software pre-sales or technical consulting
Located in CST
Working knowledge of software development tools and methodologies
Presentation skills with comfort speaking to customers and executives
Experience building/maintaining observability solutions
Excellent communications and writing skills
K8’s
Linux experience (2+ years in a company)
Shell scripting and API knowledge
Observability/monitoring background advantageous
High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy

Benefits

Comp & perks

Restricted Stock Units (RSUs)
100% remote, global culture
Career growth pathways
In-person onboarding
30 days of annual leave per annum, including 3 Grafana Shutdown Days
Transparent communication and regular company-wide updates
Autonomy and support to ship great work
Empowered, high-trust teams
Approachable leadership
Global collaborative culture