Solutions Engineer, Acquisition

Grafana Labs

. Join an early high-growth team solving technical and customer problems .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $182,000 - $226,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical pre-sales engagement, effectively articulating product value propositions and addressing customer needs through tailored solutions. Proficient in delivering impactful presentations and enhancing customer education materials for Grafana Cloud.

Highest-signal resume keywords

Technical Pre-Sales ExperienceOpen Source TechnologiesMetrics/Monitoring ExpertiseFirst-Class Communication SkillsCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong JudgmentCollaborationLeadershipSelf-MotivatedCreative Problem Solving

Tools & Technologies

Grafana CloudObservability Platforms

Industry Keywords

Technical Customer EngagementProduct PresentationsCustomer SolutionsDocumentation EnhancementKnowledge Base Articles

Tech Stack

Tools & technologies

CloudGrafanaOpen Source

About the role

Key responsibilities & impact

Join an early high-growth team solving technical and customer problems
Partner with Sales to articulate Grafana's value proposition, vision, and strategy
Own technical customer engagement and help close high-velocity opportunities
Deliver product and technical presentations to prospective and existing customers
Communicate with customers and internal teams to provide product and competitive feedback
Drive product conversations based on customer needs and problems
Enhance documentation and create blog posts, videos, knowledge base articles, and enablement materials
Serve as an in-house, customer-facing product expert for Grafana Cloud, a managed observability platform
Educate customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction

Requirements

What you’ll need

Ideally located on the West Coast
5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
Strong judgment, collaboration, and leadership
Ability to work and collaborate with an international team
First-class written and oral communication skills
Ability to articulate the company value proposition and technical product advantages
Ability to solve technical challenges and develop creative customer solutions
Technical mindset and desire to grow technically
Recent coding bootcamp graduation or previous post-sales or engineering experience may be applicable
Self-motivated, proactive, and creative

Benefits

Comp & perks

Restricted Stock Units (RSUs)
100% remote, global culture
Career growth pathways
In-person onboarding
30 days annual leave per annum
3 annual leave days reserved for Grafana Shutdown Days
Transparent communication and regular company-wide updates
Autonomy and support to ship great work and try new things
Empowered, high-trust teams
Approachable leadership
Global annual leave policy complying with local legislation where applicable