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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and sales strategy development, with a strong focus on expanding market share and providing exceptional service. Proficient in utilizing Microsoft Excel and other Office applications to manage customer data and sales activities effectively.
Highest-signal resume keywords
Customer Service SkillsSales Strategy DevelopmentMicrosoft Excel ProficiencyIndustrial Product KnowledgeOutside Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process KnowledgeCustomer Relationship ManagementProduct KnowledgeSales PlanningCost Savings Identification
Soft Skills
Interpersonal SkillsTeam-Playing AttitudeTime ManagementIndependent Work
Tools & Technologies
Microsoft Office ApplicationsVAI
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Industrial EnvironmentCustomer ContractsSales CallsHealth and Safety PoliciesOccupational Health and Safety Act
About the role
Key responsibilities & impact- Cover existing managed accounts north of London and specific accounts in Strathroy, Ontario
- Provide exceptional customer service to new and existing accounts
- Expand share of wallet in existing customers
- Acquire new accounts and win new business through unique value
- Determine sales potential for new and existing customers
- Promote WFS Ltd. products and services through value-based conversations
- Maintain relevant product knowledge
- Assist customers with problems by comparing and introducing products
- Determine customer requirements and recommend specific products
- Identify and report actual and potential customer cost savings
- Communicate with branch staff to resolve customer issues
- Maintain relationships with customers and the internal team
- Assist Inside Customer Service Representatives with customer contracts and quotes
- Maintain customer contracts and follow up on quotes
- Make sales calls with vendor representatives and other resources
- Develop proactive sales plans and strategies to increase sales
- Maintain records and report activity through monthly pipeline reviews
- Call on existing and new customers based on the sales plan
- Follow WFS' Health and Safety policies, customer policies and procedures, and the Occupational Health and Safety Act
- Increase customer sales while maintaining margin
- Manage profit margin and expenses relating to buy and sell agreements
Requirements
What you’ll need- Diversified knowledge of industrial products developed through relevant post-secondary education
- Minimum of 5 years of progressive, applicable work experience in an industrial environment
- Previous customer service/inside sales experience is an asset
- Previous outside sales experience is desired
- Ability to work independently and manage time and territory effectively
- Superior interpersonal and customer service skills
- Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
- Knowledge of the selling process
- Demonstrated team-playing attitude
- Valid driver’s license and a reliable vehicle; travel is required
- Pre-employment background check required for external candidates
Benefits
Comp & perks- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year, dependent on home province
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan
- Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts
- Team member perks