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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing the customer experience, maximizing sales opportunities, and ensuring customer satisfaction. Proficient in operating powered industrial equipment and adhering to safety guidelines while performing inventory management and merchandising tasks.
Highest-signal resume keywords
Customer Experience ManagementSales MaximizationPowered Industrial Equipment OperationInventory ManagementSafety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryInventory CountsProduct SelectionShowroom ReplenishmentWill-Call Order Preparation
Soft Skills
Adaptable CommunicationCustomer Loyalty BuildingWinning Attitude
Tools & Technologies
Computer Systems Navigation
Industry Keywords
Customer ServiceSafety GuidelinesPersonal Protective EquipmentBranch Operations
About the role
Key responsibilities & impact- Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
- Maximize sales opportunities, create customer loyalty, and exceed customer expectations
- Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
- Look for ways to maximize sales opportunities and encourage customer loyalty
- Adapt communication style to differing audiences via email, phone, or in person
- Pick, prepare, and stage will-call orders and shipping products
- Prepare customer backorders and put away received stock
- Assist with merchandising and perform showroom replenishment
- Perform inventory counts
- Navigate different computer systems for customer-facing and warehouse activities
- Perform housekeeping tasks to ensure branch appearance meets Grainger standards
- Report to the Branch Manager
Requirements
What you’ll need- Flexibility to work any time within branch hours of operation
- Will safely lift up to 50 pounds unassisted and heavier loads with assistance
- Learn and operate powered industrial equipment
- Agree to safety guidelines and comply with all process standards, including wearing personal protective equipment
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents