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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer experiences through effective communication and product handling while ensuring compliance with safety standards. Proficient in navigating computer systems for both customer-facing and warehouse operations.
Highest-signal resume keywords
Customer Experience ManagementOrder Entry AccuracyInventory ManagementPowered Industrial Equipment OperationSafety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryInventory CountsProduct SelectionWarehouse OperationsMerchandisingWill-Call Order PreparationStock ManagementSafety Guidelines ComplianceLifting Heavy LoadsHousekeeping Tasks
Soft Skills
Adaptable CommunicationCustomer Loyalty EncouragementTeam CollaborationFlexibility
Tools & Technologies
Computer Systems NavigationWarehouse Management Systems
Industry Keywords
Customer ServiceRetail OperationsSafety StandardsBranch Operations
About the role
Key responsibilities & impact- Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
- Maximize sales opportunities and encourage customer loyalty
- Adapt communication style to differing audiences via email, phone, or in person
- Pick, prepare, and stage will-call orders and shipping products
- Prepare customer backorders and put away received stock
- Assist with merchandising and showroom replenishment
- Perform inventory counts
- Navigate computer systems for customer-facing and warehouse activities
- Perform housekeeping tasks to ensure branch appearance meets Grainger standards
- Report to the Branch Manager
Requirements
What you’ll need- Flexibility to work any time within branch hours of operation
- Safely lift up to 50 pounds unassisted and heavier loads with assistance
- Learn and operate powered industrial equipment
- Agree to safety guidelines and comply with all process standards, including wearing personal protective equipment
- Learn and easily navigate through different computer systems for customer-facing and warehouse activities
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 9 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents
