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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing the customer experience, maximizing sales opportunities, and adapting communication styles across various platforms. Proficient in navigating computer systems for both customer-facing and warehouse activities while adhering to safety guidelines and maintaining branch standards.
Highest-signal resume keywords
Customer Experience ManagementSales MaximizationInventory ManagementSafety CompliancePowered Industrial Equipment Operation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryProduct SelectionInventory CountsWarehouse NavigationHousekeeping Tasks
Soft Skills
Communication AdaptabilityWinning AttitudeCustomer Loyalty Encouragement
Tools & Technologies
Computer Systems
Industry Keywords
Safety GuidelinesPersonal Protective EquipmentMerchandisingShowroom Replenishment
About the role
Key responsibilities & impact- Provide solutions and connect with walk-in customers using guidance, knowledge, and a winning attitude
- Manage the entire customer experience, including product selection, accurate order entry, safely picking product, and safely loading customer vehicles
- Maximize sales opportunities and encourage customer loyalty
- Adapt communication style for email, phone, and in-person interactions
- Pick, prepare, and stage will-call orders and shipping products
- Prepare customer backorders and put away received stock
- Assist with merchandising and showroom replenishment
- Perform inventory counts
- Navigate computer systems for customer-facing and warehouse activities
- Perform housekeeping tasks to maintain branch appearance standards
- Follow safety guidelines and process standards, including use of personal protective equipment
- Report to the Branch Manager
Requirements
What you’ll need- Flexibility to work any time within branch hours of operation
- Ability to safely lift up to 50 pounds unassisted and heavier loads with assistance
- Ability to learn and operate powered industrial equipment
- Ability to learn and navigate different computer systems for customer-facing and warehouse activities
- Compliance with safety guidelines and process standards, including wearing personal protective equipment
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 9 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents