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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing branch operations, focusing on customer service excellence and operational improvements. Proficient in team development, process assessment, and fostering collaboration across departments to enhance customer satisfaction and retention.
Highest-signal resume keywords
Customer Service ManagementSales ExperienceTeam LeadershipContinuous Improvement MethodologySAP Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSalesManagementOperational Metrics ImprovementProcess AssessmentOnboarding TrainingSchedulingPowered Industrial Equipment Operation
Soft Skills
CollaborationFeedback DeliveryCreative Problem Solving
Tools & Technologies
SAP
Industry Keywords
Branch OperationsCustomer RetentionOperational ExcellenceTeam Productivity
About the role
Key responsibilities & impact- Lead daily branch operations to ensure customer service and operational excellence
- Help improve company projects and results with branch teams
- Provide customer service and direction regarding daily team activities
- Clarify direction for team members based on projects, priorities, and company strategy
- Provide continued, frequent, direct, and candid feedback
- Improve operational metrics in customer satisfaction, sales, safety, and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Monitor counter transactions and guide team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes using Continuous Improvement methodology and implement improvements
- Foster collaboration among Sales, Branch Network, Customer Service Centers, and Onsite Services teams
- May take and respond to emergency customer calls after hours
- Report to an Operations Manager or Branch Manager
Requirements
What you’ll need- High school diploma or Bachelor's degree
- Minimum 3 years customer service and sales experience
- 2+ years of management experience in a customer service environment
- Competence in the use of computers and software applications including SAP
- Ability to operate powered industrial equipment
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents